Human Resources Employee Relations

ELSA BURGOS

*** ********** **** **********, *******

917-***-**** / *********@*****.***

SUMMARY: Dedicated and successful HR Business Partner with 10+ years of progressive HR experience. Strong command in driving and implementing key initiatives that include the design and execution of a Performance Evaluation process, Diversity and Inclusion programs and Employee Relations processes to drive organizational talent management hiring and retention goals.

PROFESSIONAL CORE COMPETENCIES/ABILITIES:

Execution Tactics Project Management Management and Staff Level Advisor/Coach

Excellent Judgement Supervisory Skills Communication Skills Deadline Driven Relationship Building HR Operations

HUMAN RESOURCES SKILLS:

Employee Relations Succession Planning Performance Management Procedures and Policies

Staff Recruitment Orientation & On-boarding FMLA/ADA/EEO/WC Training & Development HR Programs

EXPERIENCE

New York City Economic Development Corporation (NYCEDC) New York, NY 3/2008 – 6/2015

HR Director (7/2010 – 6/2015)

HR Business Partner (10/2009 – 7/2010)

ER Manager (3/2008 – 10/2009)

Key Accomplishments:

Designed and executed a Performance Evaluation Management and process automation within a deadline of 90-days. This included the implementation of a Competency-Based program that allowed managers and staff to measure performance against specific departmental goals and objectives. The automation of the process allowed the assessment and analysis of employee performance by running overall metrics. As a result, targeted training was created, consistent assessment of low performer’s next steps and provided better insight on promotions and succession planning

Developed and conducted training for all managers and senior level executives on the Performance Evaluation Management process. This also included technical training on the use of the on-line system

Developed, designed and implemented a Diversity & Inclusion (D & I) and Training Program as part of the organization’s culture change initiative. As a result, 3 Affinity Business minded groups were formed and more diverse related events were held across the organization as first steps

Co-led and delivered D & I and Performance Evaluation training to 400 employees

Created and implemented an Employee Relations process to include policy and communication of all employee complaints. The complaint procedure was included in the company’s policies on-line manual. As a result, a more visible and transparent open door policy was created while allowing the organization to be compliant in this area. Our agency reported zero EEO complaints since my tenure in the organization and successfully passed our citywide EEO complaints auditing reports

Key Responsibilities:

Responsible for executing a plan of action to conduct a planned layoff of 10% of the employee population. Partnered with management to conduct a detailed workforce analysis to evaluate roles and responsibilities for the entire organization of 400 employees

Co-led all layoff meetings with managers and coached managers on the delivery of the layoff conversations and met with affected employee to review severance agreements

Strategically partnered with about 50 first line managers and senior executives to provide coaching and guidance on making the best decisions and practices on all Employee relations, Succession Planning, Recruiting and Performance Management matters

Co-led the implementation of a new ADP/payroll process to improve the day-to-day HR operations and compliance. This new system allowed us to run meaningful HR metrics, manage on-line benefits and payroll processes in a more effective manner. This new online system provided a platform for employees to manage all day to day inquiries by using an employee self-service portal

Created HR team’s disciplinary and terminations guidelines to guide HR Business Partners

First point of contact to approximately 200 employees to address HR related day-to-day questions and inquiries

Built positive relationships and partnerships with management and staff to helped drive the business toward a culture of high-

Performance

Developed and conducted EEO training for managers and senior staff on a yearly basis

Successfully addressed employee relations matters by providing counseling and guidance to managers and staff to ensure a fair, positive and timely resolutions

Acted as an ER coach and trainer to two other HR Generalists

Worked closely with senior staff on the roll out and communication of the year-end compensation process

Estee Lauder, Inc. – Origins Retail Division New York, NY 5/07 – 12/07

Employee Relations Manager, Human Resources

Key Responsibilities:

Managed the day to day Employee Relations matters for over 80+ retail stores in the east and west coast regions

Provided daily disciplinary and termination coaching to approximately 12 District Managers and 40 retail managers

Prepared termination documents and co-led termination meetings with managers

Conducted new hire employee orientations

Worked closely with senior staff on the roll out and communication of the year-end compensation process

L’Oreal USA New York, NY 1/01 – 5/07

Manager, Human Resources – Maybelline NY*Garnier Brand (7/06 – 5/07)

Assistant Manager, Human Resources – L'Oreal Paris Brand (1/04 – 7/06)

Human Resources Assistant - L'Oreal Paris Brand (1/01 – 12/03)

Key Responsibilities:

Responsible for all non-exempt employee recruitment. This included filling an average of 10-12 open junior positions monthly

Managed and oversaw the year-end compensation process for the entire L’Oréal Paris division by meeting with managers, creating spreadsheets and preparing senior management's final binder for president's approval of all salary increase recommendations

Provided day-to-day support to approximately 300 employees by answering questions on benefits, payroll and company policies and procedures

Prepared and Processed all FMLA, Workers Comp and benefits employee claims and employee paperwork

Conducted all new hire orientations and prepared all on boarding paperwork

EDUCATION

BERNARD M BARUCH COLLEGE, City University of NY (CUNY) New York, NY

Bachelor of Business Administration Major: Human Resources Management - 6/1999

Minor: Industrial Psychology

SKILLS

HRIS: ABRA, PeopleSoft-PRISM, Busines Objects, Oracle, Org Plus, Webhire-Recuriting tool, ADP WFN

Microsoft Office Skills: Excel, Word, PowerPoint, Outlook, Jobvite

Languages: Fluent in Spanish

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