Customer Management

Steve Tomeo

*** ****** ***** ****, ** ***** 919-***-**** *****.*******@*****.***

OBJECTIVE:

A professional management position…process or project…in information processing/business operation where administrative and technical experience, initiative, and interpersonal skills will be used for maximizing sales, service and promoting good customer relations.

AREAS OF EFFECTIVENESS

ORGANIZING/PLANNING:

Advised line management in assessing their business operation to ensure compliance to internal and external guidelines. Assessed/certified applications and programs for controls and auditability. Planned and implemented the consolidation of two division headquarter call centers, and still maintained high customer satisfaction. Coordinated, and wrote specifications, for a variety of contracts to support a business operation. Planned and implemented the expansion of a business into new and larger facilities. Identified area of improvement for inventory, which realized significant cost savings to the company and process efficiency.

CUSTOMER RELATIONS:

Solved customer complaints by identifying areas of responsibility and ensuring timely resolution at a corporate level.

MANAGING PEOPLE:

Responsible to recruit, train, appraise and promote personnel for various business operations. Responsible to identify requirements, translate to work items, and identify the resource to achieve project completion to complete customer satisfaction.

TECHNICAL:

Over twenty years of experience with personal computer and host systems. Experienced with Windows 95/98, Microsoft Office, Lotus notes, Lotus Smart Suite, Power Point, PROFS, Quicken, Quickbooks Pro, Wintotal 2000, Excel

Employment Experience:

WNC&Associates,Inc – Irvine, CA

IBM- RTP, N.C., White Plains, N.Y., Franklin Lakes, NJ

Cannon Dock & Door, Inc. – Raleigh, N.C.

The Hinch Appraisal Group – Raleigh, N.C.

Education:

Quinnipiac College in Hamden, Conn.; Rockland CC in Monsey, NY for Business Administration and Criminal Justice. IBM Managers School and various other IBM classes for management, quality assurance, technical and personal development.

Related Experience

1994 1998: the volunteer division manager for golf operations for the Jimmy V Celebrity Golf Classic. Managed 600 volunteers out of a base of 1,000. Responsible for all marshal’s, standard bearers, on course communications and transportation, signage, pairings, roping and staking of three 18 hole courses, etc.

References available upon request

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