Customer Service Office Staff

RISHA ANNE A. VALERA

ADDRESS - ** H. Bisugo street, Cadaing Village, Brgy. Talipapa, Novaliches, Quezon City

CELL - 092******** I E-MAIL - *************@*****.***/*****************@**********.***

AGE - 23 yrs. old I BIRTHDAY - February 23, 1992 I BIRTHPLACE - Quezon City I CIVIL STATUS - Single NATIONALITY - Filipino

OBJECTIVE

As a young enthusiastic and hard-working high-school graduate, I am looking forward to

obtain a challenging position in a reputed organization that gives me an opportunity to gain

knowledge and help sharpen my skills to deliver outstanding performance.

SKILLS AND ABILITIES

Great level of initiative, assertiveness and self-direction.

Strong inter-personal and communication skills.

Fast learner, can grasp and apply new procedures/techniques quickly.

Follow direction and work productivity without supervision.

In-depth ability to use MS Word and MS Excel Application.

EDUCATION

HIGH SCHOOL

College of St. Catherine Quezon City 2005 – 2008

362 Quirino Hi-way, Sangandaan, Quezon City

COLLEGE

Far Eastern University 2008 - 2009

Recto, Manila

(1st year ‘till 2nd year 1st sem.)

ABE College Caloocan 2009 and 2010

Caloocan

(1st sem. Of 2009 & 1st sem. of 2010)

WORKING EXPERIENCES

PHEAMES TRAVEL & TOURS, INC.

383 Banawe st. Brgy. Lourdes, Quezon City

Office Staff

Deliver excellent customer service at all times

Responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner

I cooperate with members of management and all fellow employees

Receive, direct and relay telephone messages and fax messages

Respond to public inquiries

Greet, assist, and/or direct visitors and the general public

I maintain and organize booking statements of our clients

I help meet or exceed standards of the company

I satisfy the needs of the company and all our customers

PHEAMES COMMUNITY CONSTRUCTION CORPORATION

383 Banawe st. Brgy. Lourdes, Quezon City

Administrative Staff / Project Officer

I assist with preparation of eligibility documents for vertical and horizontal project biddings

Prepare cash and check vouchers for company expenses

Updates daily cash flow

Helps to obtain permits and licenses needed by the company

Organize and file important and necessary documents

Establish and maintain supplier accounts

Ensure that important data is entered into the system

Ensure that transactions are properly recorded

Knowledgeable on using on-line and off-line computer applications

TRAININGS AND SEMINARS ATTENDED

ABACUS DISTRIBUTIONS INC.

ABACUS Basic Reservations (March 4 -7, 2014)

-Introduction to ABACUS as a Computerized Reservation System (CRS)

-Accessing Abacus System – Sine-in $ Sine-out

-Basic PNR creation

-Flight availability, Air schedule and Participant levels

-Advance Passenger Information System – APIS

-Seats Assignment

-Printer Designation

-Itinerary Printing

-Abacus e-Services

Contact this candidate