Customer Service Manager

Brandon Frazee

513-***-**** **********@*****.*** 516 Linda Way Mount Orab, OH 45154

OBJECTIVE

To obtain a position as a customer service supervisor or manager, where I can be a part of an organization that is team oriented and that I can also use my people skills to assist customers.

EDUCATION

High School Diploma June 2006

Berean Christian Academy, Wilmington, OH

Skills

Great personality

People skills

Able to multi-task

Personable

Enjoy working with a variety of personalities

Excel at working as a team

Computer skills

Very high in energy when at work

WORK EXPERIENCE

Account Manager/Supervisor August 2015 – Present

Citi - Florence, KY

Manage elite customer accounts

Field inbound calls

Escalate customer issues

Manage online customer accounts

Follow up with customers after issues are resolved

Reward customers based on account performance

Work with Sawgrass, Pega, AWS, and G360 computer software systems

Customer Service Representative August 2014 to August 2015

Palm Beach Tan – Cincinnati, OH

Retail averages above company each month

Maintain a sanitary environment

Manage store alone during shifts

Interact with the store income on a daily basis

Key holder

Assist client’s everyday to achieve the best experience for them

Hair Stylist February 2012 to November 2014

Essential Salon and Day Spa – Milford, OH

Hair Stylist

Maintain a sanitary environment

Receptionist on some days

Retail and sales focused

Partnered with P&G for events

Customer Service Manager April 2012 to December 2013

Southern Ohio Retirement Group

Customer service

Scheduled appointments for agents

Telemarketer; gave information to customers regarding new insurance plans

Organized and coded company files

Computer work

Assisted with company payroll

REFERENCES

Available upon request

Contact this candidate