Customer Service Sales Representative

Jenny Rochefort

**** ******** ***. **** ** Niagara Falls, Ontario L2J 3H9 905-***-****

Highlights of Qualifications

Over 5 years experience in the customer service industry

Demonstrated ability to handle several tasks at once

Works well independently as well as in a team environment

Capable of working efficiently while under pressure

Day Timers Time Management

Computer Skills

Windows XP, Microsoft Word, Microsoft Excel

Inuit QuickBooks

Web Site Design & Maintenance

ecommerce, Open Cart, One page through Name cheap,

Media Advertising

Mail Chimp, Amazon, eBay, Paypal

Customer Service Experience

Excellent customer service & salesmanship skills through an exceptional phone manner.

Customer focused with a desire to build enduring relationships with customers

Calm and focused under stressful situations, but possessing a “sense of urgency”.

Naturally empathetic, with the ability to maintain harmonious relationships

Able to "actively" listen to, and understand customer concerns

Outstanding conflict resolution, problem solving, & negotiation skills and time mgmt. skills.

Energentium Recycling Market Development

Sales Rep for Clean Blaze Ethanol for the catering Restaurant industry.

I booked the appointments for my boss to discuss corporate accounts assessment for efficiency of the account.

I booked Appointments for the Reliance Home Comfort Advisors customers.

I informed Customers of rebates on upgraded Furnace and AC and explained the Customer protection plan.

I worked all the Home Show Season for 2 years booking appointments on site and signed customers up for the Customer Protection Plan

I called Gas Stations for XSite Software and booked virtual Demonstrations and explained the benefits to having our software pull data from their computer system.

I showed the retail items that weren’t making money and increased the items that were most popular for better profits.

I assess the overall inventory from the existing software to make their Business run more efficiently.

I worked the Reliable Oil Convention and met the Corporations we were working with for Market Development.

American International Brand Development/ Education at Niagara College

I worked the Esthetics Spa Show Toronto for IBD Gel Nail Systems & Brazilian Waxing Systems

en Vogue Gel Nail Systems Sales & Marketing Distributor

Work Experience

Market Development, Energentium, Brantford, Ontario 2013 – 2016

Customer Service, Reliance Home Comfort, Burlington, Ontario 2012 – 2014

Sales Representative, X Site Software, St. Catharines, Ontario 2008 – 2009

Education & Certificates

Ministry of Skills Ontario College of Trades Hairstylist, Marvel Hamilton, Ontario

Safety Awareness and WHMIS Certificate, Niagara Health Systems, Welland, Ontario

Ontario Secondary School Diploma, Westbrook Secondary School, Welland, Ontario

Business Plan Associate, Legal Shield, Mississauga, Ontario

Leadership, Eagle Eye Promotions, Burlington, Ontario

Executive, Xocia Healthy Chocolate, Burlington

Certified Instructor, International Nail Manufacture, Victoria BC

References Are Available Upon Request

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