Technical Writer Project

Jeanna Williams

Concord, CA

******@*********.*** - 925-***-****

WORK EXPERIENCE

Training Department Administrative Assistant / Contract Roberts Technical Services/Phillips 66 - Rodeo, CA - January 2011 to October 2014 position)

• Work with Operations to assure refinery operating procedure accuracy and consistency.

• Communicates regularly with the Operations Scheduler to maintain the Operations Qualification database.

• Coordinates and organizes On Boarding training for new employees.

• Works with Operations and other departments to coordinate mandatory training (e.g., EST2, EST3, annual Regulatory Compliance training, etc.)

• Launches monthly computer based refresher training for Operation units utilizing Learning Express.

• Ensure refresher compliance by Operators through regular progress reports.

• Designs electronic forms for use by Operations so that the organization moves to a paperless format.

• Updates both standard and emergency operating procedures by working with the appropriate experts and Area Supervisors.

• Create CBTs in Lectora to

Lead Clinical Research Associate/Oncology

Children's Hospital & Research Center Oakland - April 2004 to October 2010 Report adverse events to the NCI and through the Children's Oncology Group (COG).

• Worked with clinical trial documentation and protocol design.

• Maintained study documentation for trials, study supplies and other study related materials.

• Responsible for all oncology data submission to COG.

• Coordinated meetings between stakeholders including meeting materials, presentations, etc.

• Coordinated two successful audits by the Children's Oncology Group.

• Knowledge of GCP and FDA regulations.

• Assist in the writing of progress reports, RFPs and grant applications. Special Projects Coordinator / Contract

Temple Isaiah of Contra Costa County, Inc - June 2003 to February 2004 Coordinated the Special Gifts program which brings in significant revenue for temple.

• Managed the temple member database and the special gifts database.

• Responsible for volunteer projects that the synagogue undertook. Sr. Technical Writer/Business Analyst / Contract

SBC IT /IBS - May 2002 to May 2003

Wrote technical documentation for the Enterprise Operational Database Segmentation project.

• Wrote high level and detailed business requirements for the EODS project which spans four telephone companies.

• Developed training documentation for the Segmentation project Data Analyst / Contract

Siemens Medical Solutions - January 2002 to May 2002 Acted as a data analyst for database cleanup project.

• Worked with several departments to ensure HIPAA compliance.

• Archived records and organized files for an upcoming FDA audit. Administrative Analyst.

University of California Office of the President - Oakland, CA - September 2001 to November 2001 Administrative Analyst/Contract)

• Wrote and edited the University of California Telephone directory.

• Determined correct employee rosters from nine UC campuses and the Office of the President.

• Using Visio, update the campus wide organizational charts. Business Analyst

Deltanet - April 2001 to September 2001

Documented developing business applications for Delta Dental.

• Wrote the Dental Services User Guide for the Delta Dental network of providers.

• Wrote release guides for upgrades to the different Deltanet systems.

• Developed flow charts using Visio which mapped the Deltanet billing system.

• Wrote business requirements for implementation of HIPAA and HIPAA guidelines. Senior Business Analyst / Senior Technical Writer / Contract Pacific Bell Information Systems - May 1998 to February 2001 Documented business processes and procedures for long distance products.

• Wrote documentation for the Ameritech/SBC merger.

• Wrote both high level and detailed business requirements for long distance products.

• Determined client needs, research and gather business requirements from clients.

• Analyzed business requirements to help develop system requirements.

• Developed business scenarios to assist users in determining business requirements.

• Acted as a product developer / project manager on a number of projects related to long distance products and infrastructure including managing timelines, project plans, etc.

• Wrote technical documentation for the IVR and custom call router applications.

• Responded to requests for proposals for custom IVR and call router applications. Document Manager

MCI Systemhouse - June 1997 to April 1998

Senior Document Manager for the Electric Power Deregulation project (WEPEX)

• Produced high level documentation and presentations.

• Wrote Operations Center process, procedures and technical architecture. Senior Technical Writer / Contract

Pacific Bell - October 1996 to May 1997

Implemented a document management system for the CFO Data Warehouse project including managing the development of the training, documentation of the system and problem solving.

• Wrote technical documentation pertinent to the project.

• Developed and conducted a training program for the SAROS Document Management system. Technical Writer

Pacific Gas & Electric - June 1994 to September 1996 Contract)

• Worked on the CIS Replacement Project.

• Wrote business requirements from requirement sessions based on the various business units.

• Worked with the business units to assess needs of the business.

• Wrote training material for use in new system.

• President of New Hall Village HOA, oversaw a 7 million dollar reconstruction project for 138 homeowner condominium units.

• Lawrence Berkeley National Laboratory - Worked in Regulatory compliance.

• UC Berkeley Space Sciences Laboratory - Wrote and edited articles, grant requests, etc. EDUCATION

AA

Diablo Valley College

2002

SKILLS

MS Office Suite, Word, powerPoint, Excel, Access, Outlook (10+ years), Written communication (10+ years), Grammar and spelling (10+ years), Technical Writing (10+ years), Research (10+ years) ADDITIONAL INFORMATION

TWIC Card Holder

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