Customer Service Sales

JD Power & Associates Outstanding Cus,tomer

KIMBERLEY MYERS

**** ************ **. *****: 205-***-****

Kimberly, AL 35091 Email: k *******@*********.*** OVERVIEW

Quality minded Telecommunications Support Specialist recognized for providing superior customer support. Adept at determining timely solutions to challenging situations utilizing a strong background in process improvement, customer service, staff training and development. Excited to expand in depth knowledge and expertise gained during an extended career hiatus spent caring for a familymember with critical health challenges, which piqued an interest in pharmaceutical andmedical device sales, as well as the Diabetes Association.

AREAS OF EXPERTISE

Sales & Marketing

Project Management

Customer Retention

Client Relationship Building

Excellent Communication Skills

Public Speaking & Presentations

Quality Assurance

Leadership & Training

Medical Terminology

PROFESSIONAL EXPERIENCE

AT&T (FORMERLY BELLSOUTH); BIRMINGHAM, AL 1999 – 2008 QUALITY CONTROL/ERROR RESOLUTION ( 2006 2008)

Conducted comprehensive analysis of orders, and recommended corrective action.

Facilitated order processing as liaison between internal departments & telecommunications providers.

Supported other departments as a “loaned professional”, recognized for exceptional work performance, accuracy, & extensive experience in managing work backlogs. WHOLESALE CUSTOMER SERVICE REPRESENTATIVE ( 2002 2006)

Cultivated and maintained contact with external telecommunications providers to form mutually beneficial partnerships.

Developed training materials and delivered engaging training presentations to groups of over 100.

Demonstrated excellent leadership abilities, provided on going training and served as role model for associates; responsible for numerous special projects assigned my management.

Provided superior customer service to ensure satisfaction and maintain the company’s excellent reputation.

Key Accomplishments:

Achiever's Club Winner Award, 2005.

Simply the Best Winner Recognition, 2005.

SMALL BUSINESS SALES ASSOCIATE ( 1999 2002)

Demonstrated customer service excellence and interpersonal skills to establish andmaintain rapport with clients and staff.

Conducted needs assessment for business customers to identify sales opportunities.

Recommended appropriate product solutions to maximize revenue. Key Accomplishments:

JD Power & Associates Outstanding Customer Service Award, 2001 EDUCATION

Bachelor of Art, Sociology, Samford University, Birmingham, Alabama, 1997 London Study Centre, London, England Jan 1995

COMPUTER SKILLS

Microsoft Office (Word, Excel, P owerPoint, O utlook) Social Network Applications

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