Sales Representative

Ryan Collin Smith

*** ******** **** – Birmingham, Alabama – 35215

Phone 205-***-**** / E-mail: **********@*****.***

Charismatic, Goals-Focused Professional

Top producer with a distinguished track record in sales, customer service, and client/relationship management

Sales/Business Development ~ Lead Generation/Conversion ~ Prospecting ~ Client Base Development ~ Closing ~ Effective Negotiation

Career Highlights

Positioned entrepreneurial acumen to drive consistent increase in sales revenue/bottom line profits as well as improving client satisfaction, appreciation, and retention - Outstanding communication, networking, selling, customer service, and negotiating skills - Adept at determining customers’ requirements and delivering client focused solutions to achieve higher closing ratios. Experienced in all aspects of sales processes, from initial client contact to post-sale customer service - Proven expertise in B2C and B2B environments

Selected Accomplishments

96% Customer Service Index (CSI) / 12 month rolling

12.50% Phone-Up closing percentage / Above Top 10% in national average

12.50% Internet lead closing percentage / Top 10% in national average

E2 employee excellence with Ford / CSI Average, Test Certifications, Sales above national average

Work Experience

March 2013 to Present – Town and Country Ford

Automotive sales representative providing proven solutions for personal and commercial automotive needs

Performance Ranking - 2015 – second in (new)vehicle sales at Town & Country Ford

Target Markets: Internet Leads, owner base, referrals, show room clients

Business to Business Sales: Pursued private and public enterprises

Business to Consumer Sales

Cold calling, inventory, time management, organizational and negotiation skills

Job duties: increasing product market share, building relationships with targeted accounts, conducting automotive education events, recruitment of product advocates, launching new products, selling of multiple products, performing administrative tasks

December 2011 to March 2013 – Troy University

Full-time student

January 2011 to December 2011 – River/Chase Kia

Target Markets: internet leads, walk-in consumers, phone-in consumers

Business to consumer sales

Organizational skills were sharpened even more, had no CRM at dealership – continued to use my own with a box and index cards

Cold calling, negotiation, appointment scheduling, negotiation

Exceeded monthly sales goals – 85% of my time on sales team

January 2010 to January 2011 - Wayne’s Environmental Services

Target markets – active client base, call in leads, cold calling (door to door)

Business to business sales – pursued private and public enterprises

Business to consumer sales

Sold a wide array of environmental services, field work which consisted of inspection of possible job sites and/or homes, pricing grid was based off square foot which was to be treated with chemicals

Had a company car and cell phone

Education

December 2015 - Troy University, Troy Alabama

Bachelor of Science Degree in Sports and Fitness Management (Minor: Business Management)

3.3 GPA

2015 Spring Internship with 24e Fitness

2014-2015 Troy Provosts List

Personal

2007 – 2008 United States Air force

Graduated 1st from ground combat school in USAF / Won Prestigious Defenders Award

Graduated 2nd in my law enforcement academy while in USAF

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