Management Project
Resume:
Urooj Muhammad khan
MS-IT, PMP, ITIL, CSM
***********@*******.***
www.linkedin.com/in/uroojmkhan
“Strategic and award winning stellar leadership style, 16+ year track record of outstanding performance and advancement in a wide variety of cross functional positions. Highly effective liaison between IT and Business with the ability to foster a team's commitment and dedication to a common goal aligned to strategic corporate direction”
PROFILE
Leadership; A highly regarded multi-disciplined senior IT Leader with over 16-years of progressive IT experience. An experienced IT Leader with a unique mix of functional and leadership skills having worked in both vendor and corporate environments. Decisive and reliable with a proven reputation of achieving consistent operational excellence and successful delivery of mission critical Projects/ Programs and Initiatives by combining a thought leadership approach with standard processes/ practices and an intimate knowledge of workforce management principles. Record of creating, leading and developing effective service and project/ operation teams. Excellent at preparing and presenting persuasive oral and written communications.
Business strategist & Governance; plan and manage multimillion-dollar initiatives aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Exceptional Soft Skills; Teamwork and Collaboration, Adaptability, Problem Solving, Critical Observation, Conflict Resolution, Leadership & Initiative, Goal-Oriented, Self-Starter, Flexibility/Multitasking Ability, Influencing, Motivation, Trust Building, Negotiation, Time Management abilities, Working well under pressure, Attention to detail and Ability to Measure. Channelize communication flows between all the internal and external stakeholders.
Seasoned IT Manager; Plan, Organize and manage various IT Functions (Network, Servers, IT Service Management and Service Delivery, Security, Datacenter, Data communication, End User Service, Cloud etc.) to ensure smooth operation.
Expert in all types of Project Management approaches; Expert understanding of structured project Management methodologies such as agile (Scrum, XP, and Lean Software Dev) and Plan driven approaches like waterfall. Managed high profile projects, programs & portfolios of over $20M budgets, 30-50 team size and 50 Man-Years. Expert in managing both OPEX/ CAPEX initiatives. Adept in meeting budget, timelines, and resource commitments.
Veteran IT Service Manager; Overall accountable for defining the service, ensuring services are delivered in accordance with agreed business requirements & managing the service lifecycle.
Governance; Establish and maintain governance structure and processes to ensure cohesive objectives and direction including Working Level groups, Executive Technology Steering committee and Executive Business Committee.
Transition, Infrastructure & Managed Services Projects; Well-versed with Transition & Transformation and Project/program Management for various verticals mainly Virtualization/ Cloud, End user service (Deskside, Service Desk, Order desk & Asset Management ), Network- LAN/WAN, Security & identity Management, Mainframe & Mid-Range Servers Lift & Shift, Backup & Recovery, Portable Storage Media, Datacenter Migration.
Vendor Management; Drive initiatives, shape vendor actions and priorities, take corrective action. Develop & negotiate with vendors for timely supply & renewal of hardware & software.
Financial Management; Own and manage CAPEX and OPEX budgets and track actual costs and revenue against budget to control spending. Track labor, travel, meetings, supplies, and other expenditures to create a financial picture that reveals areas to improve.
Resource Management; Proficient in managing both Human resources and the capital resources (tools and infrastructure used to produce goods and services). Estimate manpower requirements and resource allocations. Coordinate work activities for multi-discipline teams.
Managing Customer Requirements; Adept in creating and managing RFI, RFP, RFT, RFQ, RFS, SOW, Business plan and Bid-Management process.
Blended Skills; Also well conversant with CMMI compliance, SOA and ITSM Configuration/ Change/ Release/ Incident/ Problem, Service Level Management (SLM)/ SLO, IT Audits, customer contracts, technical writing, Change control, risk/issue management, quality assurance/control, configuration management & governance. Change Management, Portfolio Management, SDLC, PMLC, and Business Analysis and cost Forecasting
CAREER HIGHLIGHTS
16+ years of IT Governance, Service Delivery & Improvement, Operation Management and Project & Program Management experience.
Masters in Information Technology, PMP and ITIL Certifications.
Service Excellence Award at IBM consecutively for three years.
Best Performance Award at Emirates Airlines.
CERTIFICATIONS
Certified Scrum Master (CSM); Scrum Alliance, 2012
ITIL Foundation V3; Office of Government Commerce UK/ APM Group, 2010
Project Management Professional (PMP No. 536938); Project Management Institute (PMI), 2008
EDUCATION
M.S. (IT); Preston Institute of Management Science and Technology, 2003
Masters in Computer Science; Preston University, 2000
Diploma in Computer Science; Petroman Training Institute, 1999
Bachelor of Commerce; University of Karachi, 1998
WORK EXPERIENCE
Senior Manager IT Operation & Projects Sep’ 2014 – to date
Torstar & Metroland Media Groups Canada (www.torstar.com)
Oversee Portfolio of programs & projects. Plan delivery of the IT initiatives in accordance with the mission and the goals of the organization. Responsible to ensure that the Projects and
Programs meet performance targets that are aligned with the organization’s strategic
Objectives and those projects adhere to best practices.
Oversee projects for the next generation of Infrastructure platform that is in-line with business direction such as Cloud computing, Mobile device management (MDM) and Mobile Application Management (MAM), Tablet deployment, MPLS and WAN migration, Wi-Fi Upgrade, alternative Datacenter hosting.
Select vendors, negotiates deals and oversee successful implementations
Provide leadership in IT strategy, innovation and efficiency improvement. Communicate directly with C-Level management and present technical roadmaps.
Manage overall IT Operation for five datacenters, more than 120 sites across Ontario, Core Servers, Network (LAN, WAN, VLAN) and Telephony Infrastructure. Managing a Team of 25 that includes Senior Consultants, Team Leads, SMEs, Administrators and PMs.
Defining Enterprise Infrastructure Strategy and Roadmap, develop overall strategy for Infrastructure Operations including datacenters, private and public cloud, and Network and Telephony services.
Select vendors, negotiates deals and oversee successful implementations
Overall accountability for yearly CAPEX and OPEX budgeting. Responsible for providing guidance on related PMO projects and ensuring staff create detailed project plans, relevant documentation and required testing.
Senior Transition & Transformation Program Manager Aug’ 2011 – Sep’ 2014
IBM Canada (www.ibm.com/ca)
As a Transition & Transformation Program Manager to lead the planning and implementation effort of Projects, customer engagement programs and managed services initiatives. Responsible for leading technical and functional teams (on-site and virtual teams) to ensure that services projects are implemented within the terms of the contract. Responsible for integrated transition planning & coordination of projects/services from Solution Design/Delivery into Service Operations. Produce dashboards, status reports and KPIs to demonstrate progress and success criteria.
Working with clients to identify business requirements and develop proposal, and subsequently lead a team in the initiating, planning, controlling, executing, and closing tasks of a project to produce the solution deliverable by working closely with the customer, suppliers (procurement), and IBM staff to deliver on the projects, programs and transitions I lead. Overall performance responsibility for managing scope, cost, schedule (project plans), and contract deliverable also responsible for managing all project resources.
Responsible for organizing and leading a cross functional team in developing and implementing project deliverable, with an emphasis on quality, productivity, and consistency.
Project Manager Nov’ 2005 – Jul’ 2011
EMIRATES AIRLINES (www.emirates.com)
Develop and manage program charter and business case.
Create detailed project plans to document and communicate project scope and constraints to the internal management and the customer. Clearly define project objectives, lead the development of the implementation plan, and oversee the execution of that plan.
Leads and manages project teams in planning, completing requirements gathering activities, analysis and design and guides them towards completion of all project tasks and proactively removes any hurdle that may impact Scope Schedule, budget and quality of the project. Responsible for maintaining project timelines and ensuring that all project requirements are met as per approved and agreed scope of the project. Regularly communicate status of program to all impacted stakeholders. Analyze project risks, costs, and benefits and make relevant recommendations to business and technology leadership team.
Manager Information Technology & PMO Nov’ 2003 – Nov’ 2005
Shaheen Air Ltd (www.shaheenair.com)
Managing IT infrastructure of Airline within country and abroad which includes in-house Software/ Web Site Development, Network & Hardware Resource Management, Data Center Administration & Controlling, Project management, Supervision of Database administration activities and liaising with IT vendors and monitors their financial and contractual performance.
Strategic IT planning, Oversee development, manage and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
Coordinate priorities between the IT department and Business Units; and review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels
Team Lead- Projects & Product Support Aug’ 2002 – Oct’ 2003
GAC Shipping (Pvt.) Ltd (www.gacworld.com)
Managed software development projects and support of highly critical applications, production systems, Databases, Middleware and ensured successful daily processing. Provided leadership on the customer requirement, design & Architecture, SDLC, Standards, tools & techniques to the software/ Database teams.
Create a high performance team environment by providing technical leadership to team through coaching and mentorship. Identify and encourage areas for growth and improvement within the team. Maintain high standards of software quality within the team by establishing, documenting and enforcing good practices and processes.
Software Engineer/ DBA Jul’ 2000 – Aug’ 2002
Institute of Business Management (www.iobm.edu.pk)
Responsible for Database Administration, Software Development and Support Tasks.
Maintaining physical and logical Database Design, Database Security in terms of (Roles, Privileges, and Users), resource management and query performance.
Responsible for tuning the design, application, memory, I/O, contention & system
Asst. Software Engineer Jul’ 1999 – Jul’ 2000
Softworld International Management
Responsible for developing, coding, installing, debugging and optimizing, as part of the team, system enhancements relating to databases structure and user interface.
Assisting in the preparation of routine block diagram and machine logic flow charts.
Managing the distribution and retention of data on various storage devices
SKILL SET
Leadership
IT Governance
Business Strategist
Program Management
Project Management
IT Operation Management
Enterprise Architecture
Transition & Transformation
Managed Services
Infrastructure Management
Software Services
Process Improvement
IT Service Management
Financial Management
Vendor Management
IT Contracts
Service Design & Delivery
Compliance & Audit
Dashboards, Status Reporting, KPIs
FUNCTIONAL DOMAIN
Data Centre Migration
Private, Public and Hybrid Clouds
IAAS, PAAS, SAAS
MPLS
Virtualization (Hyper-V, VMware vSphere)
Mobile Infrastructure Management(MDM/MAM)
System Center Configuration Manager (SCCM)
Mobile Payment Processing
IVR Systems
Outsourcing Business
Bill C-198 Compliance
PCI Compliance
Enterprise Resource Planning (ERP)
Customer Relationship Management (CRM)
Enterprise Middleware
Supply Chain
Physical Moves (Lift-and-Shift)
Microsoft Office 365
BUSINESS DOMAIN
Airline Systems
Airport Systems
Leisure & Holiday Systems
Finance
Banking
Media and Newspaper
IT Consulting
Human Capital Mgmt.
Travel & Tourism
Shipping & Logistics
Academic & Education
Warehouse
Energy Management
TECHNICAL CAPABILITIES
Windows, Linux, Unix Server
Oracle, Sybase, MySQL.
Oracle Development Suit.
Web Technologies.
Dot Net Framework
Java Foundation Classes
Microsoft Visio
Enterprise Data Modeling
Microsoft Project
HP Service Desk
ServiceNow
BMC Remedy
BMC Magic
Harvest
Visual Source Safe
Scrum & Kanban
Business Object
Citrix XenApp Server
COURSES TAUGHT
Project Management(PMP)
ITIL Foundation V3
Microsoft Project
ACHIEVEMENTS/ AWARDS
IBM’s Top Contributor
IBM’s Service Excellence
Emirates Well Done
MEMBERSHIP
Member, PMI
Member, PMI-ISSIG
Member Oracle Technology Network
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