Customer Service Human Resource

Daniel J Britt

**** ********* **** *****, ** ****0

480-***-**** ******.*****@*****.***

Talented Arizona State and Capella University graduate seeking to transition into a role that will better make use of my experience and education. Demonstrated ability to lead collaborative teams that achieve organizational objectives. Advanced experience in engagement and improvement, team building, and successful program creation, development, and implementation.

Core Leadership Competencies

Strategic and Operational Planning Quality/Performance Improvement Project Management

Relationship and Team Building Decision Making/Problem Solving Organization/Communication

Professional Experience

Kohl’s Department Stores, Gilbert, AZ 2007 – 2015

Store Executive – Human Resources, Operations

Manage multiple departments in a fast paced, dynamic retail environment. Developing and providing guidance for an effective and engaged team. Maintaining the highest level of merchandise presentation standards, audit requirements, and customer service.

Key Responsibilities/Achievements:

Manage operations of the store including payroll and staffing on a day-to-day and long-term basis.

Human resource management for 90+ employees.

Develop a long-term strategy for the business in concert with company expectations

Ensure store meets all Merchandise Presentation Standards and Audit Requirements

Establish processes for effective communication and accountability within and across departments.

Mervyn’s Department Stores, Chandler, AZ 2006 – 2007

Customer Service Associate

Assisted customers in the selecting and purchasing of merchandise. Ensured the department remained presentable and fully stocked.

Key Responsibilities:

Providing a pleasant customer experience at the Point-of-Sale

Ensure department met Merchandise Presentation Standards

Training associates on store systems and in customer service

Boys and Girls Clubs of Greater Gardiner, Gardiner, ME 2004 – 2006

Computer Lab Technician

Recruited as a tutor in Community Learning Center (CLC). Responsible for design, installation and oversight of new Technology Center. Trained staff in networking and computer usage. Taught students in basics of computer usage and assisted CLC in daily work.

Key Responsibilities/Training:

Planning of daily activities and lessons for students (Grades 5-9)

Assisted in completion of daily assignments in coordination with CLC

Experienced in Microsoft Office Suite, Windows, Macintosh, and Linux Operating Systems

Proficiency in basic home networking and small office networking

Education

Master of Public Administration, March 2015

Capella University, School of Public Service Leadership

Cumulative GPA: 4.0

Relevant Courses:

Organizational Leadership and Theory

Personal Leadership Development

Leadership and Human Resource Management

Bachelor of Science, Major in Political Science, May 2012

Arizona State University, School of Politics and Global Studies, Tempe, AZ

48 Credit Hours earned towards Bachelor of Science, Major in Business Administration

University of Maine, College of Professional Studies, Augusta, ME

Relevant Courses:

Business Law

Human Resource Management

Principles of Management

Proficiencies

Proficiency in all versions of Microsoft Windows Operating Systems (OS), HRIS including PeopleSoft, Dashboard Reporting, KRONOS Timekeeping, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and OneNote.

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