Customer Service Microsoft Office

PAMELA WHITE ***********@*****.***

Address: **** ****** **** *** * Westmont, IL 60559 708-***-****

Education: Northwestern Business College, Chicago, IL

Area of study: Word Processing (June 1985 – May 1986)

OBJECTIVE

To leverage my years of experience in customer service, payroll processing, analytical skills, and expertise in the financial industry into a Corporate position that will allow for career advancement and opportunities.

Experience:

McDonalds Corporation – Goltel, Inc., Oak Brook, IL August 2010 – Present

Employee Service Center Payroll and Benefits Representative

Responsible for accurately processing direct deposit/payroll transaction cases for the US Payroll Group

Handle a high volume of incoming payroll and benefit calls for the US Payroll Group

Provide effective customer service by answering all restaurant and corporate staff employee payroll wage,

payroll tax, leave of absence, and benefit questions in a proficient manner

Work closely with team members on completing special projects, training and learning processes

Processing case management setup for special checks, pay holds, paycheck advances, add to payroll and

termination requests for the US Payroll Group

Effectively review and complete direct deposit maintenance edit reports

Accurately process employment verification requests for active and non-active employees.

Responsible for astute case setup for incoming fax/email documentation scanned to the Support Center queue

Assist the Check Circulation department with outgoing mail and preparing FedEx Tracking Log reports

Abide by and professionally communicate company policies and procedures

Lions Club International., Oak Brook, IL November 2009 – January 2010

Accounts Receivable Clerk

Responsible for auditing and processing all payroll checks and NSF payments

Responsible for uploading lockbox payments, credit and debit transactions to department systems

Manage ITMS- Check 21 processing

Accurately code all cash, ACH payments and wire transfers used to properly setup new accounts for department handling

Knights Apparel, Inc., Oak Brook, IL October 2004 – May 2008

Collections and Accounting Coordinator

Responsible for processing payroll checks and NSF payments

Monitored lockbox cases and processed wire transfer, credit card payments and flagged accounts.

Responsible for generating reports and reconciliation of financial accounts for the Golds Gym Division

Work closely with team members on completing special projects, training and learning processes

Responsible for resolving client issues concerning chargebacks and collections

Accurately process client returns and logged invoice/shipment files

Check n’ Go of Illinois., Chicago, IL July 2002 – April 2003

Department Manager

Audited and reconciled cash, including bank ACH deposits, safe funds, daily financial transactions and post payments

Generated daily reports and processed transactions in an efficient manner

Perform daily audits of customer accounts for payment accuracy and cash drawer balance

Responsible for managing customer support clerks with training, supervision and career development

Processed ACH and cash collections, and responsible in approving high risk loans

Household Finance Corporation., Wooddale, IL May 2000 – February 2002

Remittance Processor

Responsible for ensuring that all past due loans were processed in accordance to company deadlines

Effectively performed skip tracing and researched misapplied payments

Securely maintained confidential account information for all clients

Prepared monthly reports for credit agencies upon request

TRS Staffing Solution., Mt. Prospect, IL December 1997 – June 1999

Billing Specialist

Responsible for auditing client data sheets and processing payroll for temporary staff employees

Processed payroll transactions, including terminations and employee new hires

Securely maintained confidential account information for all clients

Prepared and processed weekly billing invoices and reports

Galileo International, Inc., Rosemont, IL February 1993 – November 1997

Accounting Clerk Level II

Responsible for processing all weekly payroll checks and NSF payments

Processed payroll wire transfers and account adjustments

Accurately audited and posted IATA and ACH payments in accordance to company deadlines

Prepared and mailed out an estimated 1000 to 1800 financial invoices and 400 payroll checks for the department on a

weekly basis

Processed expense reports, vendor payments and resolved financial discrepancies upon audit

Securely maintained confidential account information for all clients

Skills:

Excellent customer service with an exceptional aptitude for learning

Self – motivated and reliable

Excellent communication skills

Proficient in Microsoft Office

Proficient in learning and using payroll case management systems: Smart stream, AS400, Lawson, Citrix and M and D

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