Manager Office

Career Profile

Outstanding operations skills honed from years of working for startups and large corporations with progressively increasing responsibilities. Accomplishments include:

Building the front and back-office operations of a new business involved in training and coaching

Previous two years developing two real estate projects running end-to-end operations and sale of the properties

Previous eleven years at Ortanique responsible for establishing and managing end-to-end operations.

Previous two years at global corporations responsible for establishing country office, of Delphi Automotive Systems, and running the operations to achieve optimal efficiencies. In each, exceeded executive’s expectations and delivered exceptional outcomes.

Early experience includes four years of helping establish a franchising business for an IT training company that facilitated expansion of the company’s brand to over 200 training centers in just five years.

Skills Overview

Manage Vendors: Establish/manage multi-vendor, multi-geographical supply chains while being fully conscious of cost and quality considerations of the organization.

Streamline Operations: Setup and run day-to-day functions for the seamless functioning of the office and facilities. Manage internal and external changes while meeting aggressive challenges.

Serve Customers: Consummate believer in the power of customer care and creating an environment that is conducive for customers to thrive and come back for repeat business.

Establish Processes: Quickly assess a situation and develop appropriate processes needed to create action and to deliver outcomes.

Build teams: Naturally inclined to connect and gel with people and to harvest the power of winning as a team.

Accomplishments Chronology

Power Communication Corp, CA (Operations Manager) 2015- Present

Power Communication specializes in training leaders and executives in Presentation and Communication skills and Executive Coaching.

Responsible for event planning and execution including the marketing, scheduling, customer management for the events like Corporate Training programs and workshops

Coordinate international and domestic travel arrangements and create travel expense reports

Compile data and create reports/power point presentations as needed

Manage correspondence, customer communication and speaker scheduling

Arrange meetings, manage calendars, filing and documentation

Preparing, sorting, indexing and filing documents and records

Proofreading and reviewing documents and reports for accuracy, publishing and distribution

Processing incoming and outgoing mail; stuffing and sealing envelopes and ensuring proper distribution and delivery

Self Employed (Owner/Operator) 2013- 2015 Real estate development (Two Projects Completed)

Identified, negotiated and purchased two properties that were totally run down

Designed, coordinated drawing and procured city approvals for the remodeling of both properties

Identified, sought quotations, negotiated and managed vendors involved in the entire remodeling

Identified and purchased materials required for the remodeling

Coordinated regular city approval visits including the remediation of all suggested changes

Worked with brokers/agents to successfully list the properties and sold them

Ortanique, CA (Manager-Operations) 2001- 2012

One of only a few global e-commerce companies that specialized in selling rare and endangered horticultural specimens, seeds, tissue cultured specimens and novelties.

Established the business from the ground up and built it into the second largest in the world in its category, even while the industry leader had a 15 year head-start.

Identified suppliers in over 40 countries and developed processes for the smooth import of goods while adhering to regulatory government controls.

Explored new markets, providing competitive price points/packing models; customers in 55 countries.

Raised purchase orders for product procurement

Supported internal and external customers over phone and email

Managed a small team to ensure optimal functioning of the various facets of the business

Kept track of and complied with all licensing requirements by the USDA

Participated in trade shows and other marketing events for the company

Cadence Design Systems, India (Administrative Analyst) 1996-1997

Headquartered in San Jose, Cadence is a global electronic design automation company.

Managed vendors for multiple areas including supplies, travel desk, and documentation services including org chart maintenance.

GM (Delphi Automotive Systems), India (Manager) 1994-1995

Headquartered in Detroit, Delphi is a global supplier of electronics for automotive market segments.

Established the India office with the CEO; overseeing the office setup, vendor setup/management, resource line-up and all other aspects of creating a company in a new country.

First Computers, India (Franchise Executive) 1990-1994

One of India’s largest computer training institutions and the first to franchise training in that geography.

Helped establish the franchise department and instituted the processes and procedures.

Education/Certifications

Proficient in MS Word, Access, Excel, PowerPoint, Visio, OneNote, Wordpress

Salesforce Certification from Salesforce.com – Current

Trained Business Analyst

BA in Psychology - Women’s Christian College, Madras University, Chennai, India

Citizenship: American

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