helpful, sociable

Curriculum Vitae

Personal Information:

Full Name : Yousra Lakhdar

Date of Birth : 07/01/1993

Address : Meknes, Morocco

Nationality : Moroccan

Marital Status : Single

Email Address : ******@*****.***

Telephone Number : 002***********

Height : 1.60Cm Weight: 58 kg

Education:

2013/2015: Getting Diploma at “Air Flight Crew Training Academy” as Flight

attendant.

2012/2014:Getting Diploma at “ISTA” about the Techniques of Selling.

: Getting driver license.

2011/2012: Baccalaureate level.

Work Experiences:

Auguest 2015: Working in “Sacoor Brothers” Shop as Sales Executive in Abu Dhabi Yas Mall :

Greeting customers who enter the shop.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise.

Answering queries from customers.

Balancing cash registers with receipts.

Dealing with customer refunds

Responsible dealing with customer complaints

Attaching price tags to merchandise on the shop floor.

Keeping up to date with special promotions and putting up displays .

February 2015:Working in “ROSEWOOD” Hotel Abu Dhabi as Receptionist :

Greeting and welcoming guests enthusiastically as they enter the venue

Answering questions about the specific operation and possessing full knowledge of products served

Answering the telephone, booking reservations and moving tables together to accommodate large parties

Attend monthly Volunteer Greeter training and scheduling meetings

Escort participants to vacant seats if assistance is needed.

April 2014: Training at “DALIA” Hotel as Receptionist :

Greeted, registered, and assigned rooms to guests

Operated the switchboard and PBX

Answered telephonic and in-person queries related to hotel services and resolved any issues

Processed guests’ check ins and outs

Handled payments through cash, checks and credit cards

May 2014:Training at “Fes Saiss” airport as Ground Staff.

answering questions and providing information regarding flight times, delays and any general queries the customer has before boarding

Ensure the safety and comfort of airline passengers and crew members, including checking baggage, stocking aircraft with refreshments, and cleaning the plane and runway between flights.

July 2014:Training at “Rabat sale” airport as Ground Staff.

Internal Ship from January until October 2013: Working at “ZARA” shop as a sales associate :

Welcome customer as they arrive with a smile

Escort customers to the correct aisles

Explain product features and warranty agreements

Ensure that all products are well stocked and are easy to reach

Provide information regarding each product and any discount offers associated with it

Handle cashier duties by taking cash or credit cards in exchange of goods sold

Arrange products on shelves in a tidy manner

Order out of stock items in a timely manner

Acquired Skills:

Computer Skills:

MS Windows, MS office (Word, Excel, Power Point)

Communication Skills :

Ability and enthusiasm for working with the public

Ability to articulate with clear speaking voice

Dedicated and dependable, reliable and responsible

Works well with minimal supervision and structure

Neat and tidy appearance

At times, ability to deal with angry, unpleasant or impolite participants and complaints

The ability to use computerized technology

Demonstrate enthusiasm and sense of humor.

Languages:

Arabic : Mother Tongue

French : Fluent

English : Fluent

Spanish : Beginner

Other Activities:

Meeting new people

Travelling

Shopping

Surfing on The internet

Contact this candidate