Manager Customer Service

MELISSA ROBUSTELLI

347-***-**** / *.************@*****.***

PROFILE

Over 25 years of experience in developing, implementing and managing complex projects within time and budgetary constraints. An organized, detailed-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. A highly skilled listener and communicator, able to access client needs and convey necessary information with clarity and enthusiasm.

Customer Service / Budgets / Hiring and Termination / Training / Accounting / Operations / Inventory / Scheduling / Reports / Receiving and Ordering / Meetings / Computer Skill / Debits

EXPERIENCE

2014 - Present Burlington Freehold, NJ

Assistant Store Manager

Managed 10 million dollar store with 53 associates.

Increased sales by 3% over last year and 1% to plan.

Decreased shortage from 1.7% to 1.1% over last year.

2011 - 2014 In-Home Heath Care Brooklyn, NY

Health Care Provider

Provided wellness.

Administered Medication.

Promoted physical therapy.

2003 - 2011 Macy’s Staten Island, NY

Department Manager

Managed 7 million dollar departments with 36 associates.

Doubled sales from 3.5 million to 7 million.

Expanded sales team from 27 associates to 36 regular and 8 on call associates.

1993 – 2003 JCPenney Staten Island, NY

Department Manager

Managed 3 million dollar department with 23 associates.

Elevated sales from 1.8 million to 3 million.

Awarded best results in the region on shortage for 5 years in a row.

1989 – 1993 Baker Shoes Staten Island, NY

Assistant Store Manager

Managed 1 million dollar store with 16 associates.

Driven sales by 25% in 2 years’ time.

MELISSA ROBUSTELLI

347-***-**** / *.************@*****.***

EDUCATION

2012 - 2013 College of Staten Island Staten Island, NY

Majored in Nursing

1998 – 1999 Drake Business School Staten Island, NY

Cumputerized Accounting Certificate

REFERENCES

Available Upon Request

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