Customer Service Project Management
Resume:
Steven L.M. Nickel
Austin, TX *4787
Cell 954-***-****
********@*****.***
A very diverse Operations Executive with extensive Business, People and Financial acumen Measureable Results Achieved
Set up complete rebuild/upgrade/project management organization from “0” to “320” persons in three months, (AT&T) which included merging in the Media One organization into AT&T in the South East. In addition, building an 85,000 Sq.Ft. Engineering, operational and distribution facility. Managing an operating budget of 90 million dollars.
Was able to search out key local authorities and expedite permits in an otherwise very lengthy process (AT&T, Southeast).
Started walk out on Dec.1/99 and was designed, permitted, construction ready Mar. /00 for first 450 miles of the 7000 mile rebuild (AT&T.).
Negotiated project management program to include materials management resulting in additional revenue of 15 million dollars (Integration Technologies).
Facility negotiations and managing the build to suit facilities (150,000 Sq.Ft. 3 locations) resulting in increased distribution space with a national reduction in operational overheads. (Antec, Cabletel).
Substantial reduction in transportation costs. (Antec, Cabletel).
Reduced overall lead-time to customers from 4 days to 24/48 hours. (Cabletel.)
Procurement negotiations that resulted in the reduction of inventory from 14 to 9.8 million dollars, whilst increasing inventory turns. (Cabletel.)
I have promoted from within whenever possible to support employee and organic growth (Antec, Cabletel, Integration Technologies, AT&T and AM Broadband).
Assisted in transitioning Teamsters Union from National Grocers to UFCW without disruption.
Professional Experience
Sept 2014 to 2015 - Google Fiber Austin TX
-Assisting With Google’s Fiber network MDU construction launch
Aug.’2009- Sept 2014 Sequoia Mining LLC California/Nevada/Utah
CEO
-Placer gold and precious minerals mining exploration company
-Financial Operations, Logistics and Project Management
-Mergers and Acquisitions
June’09 Sold Nex-Link/AM Broadband to public firm
Feb.’04- June’09 AM Broadband LLC dba Nex-Link Communications Florida/National
President
-Full service turnkey Telecommunications Contractor
-Grew company again to 450 employees Nationwide
*Repurchased Nex-Link/Am Broadband from AM Communications*
July’02- Feb. ‘04 AM Communications Florida/National
Executive Vice President Marketing/Sales/Business development
- Product manufacturer, Software developer, Full service turnkey
Telecommunications Contractor
* July’02 Nex-Link purchased by AM Communications*
Nov’00-July’02 Nex-Link Communication Project Services LLC
President
- Full service turnkey Telecommunications Contractor
Nov.’99-Nov ’00 AT&T Broadband Florida
Executive Director of Network Implementation
Atlantic Division (Annual operating budget 90million)
- Led a staff of 320 persons
- Responsible for complete Project management of Florida
rebuilds and upgrades (Engineering, Design, Permitting, Construction)
consisting of over 7000 miles
- Management of capital budget (386 million)
- Manage commercial development team focussed on multiple
dwelling units
- Leading the effort to integrate local system staff with
rebuild/upgrade team
- Led merger efforts for the acquisition of Media One into AT&T
Oct. ‘98 - Nov. ‘99 Integration Technologies Colorado
President and Chief Operating Officer (Gross annual revenue 50m)
(Project Management Company providing Engineering, Design, Permitting and Construction services to AT&T in three major markets)
- Responsibility for corporate office in Denver and 3 national field operations in San Francisco, Seattle, and Salt Lake City
- Management of all company divisions: project management, engineering, design, construction, sales and marketing
- Successfully implemented procedures and placed personnel to increase production by 30%
- Negotiated turn-key contracts with major M.S.O. (AT&T) resulting
in increased revenues
- Negotiated contractual out of scope agreements which resulted in 15 million dollars in operating profit over a 3 year term
- Played a major role in company acquisitions and mergers
Oct. ‘96 - July ‘98 Cabletel Communications Corporation/Antec Canada
National Operations Manager (Gross annual revenue 60million)
(Distribution Company to the Telecommunications industry)
- Successfully facilitated all operational aspects of the
purchase/merger of Antec Canada
- Managed all Cabletel operations (Head Office and 5 National distribution facilities)
- Dramatically improved customer service and cost savings as a result of a complete restructuring of all operational infrastructures including computerized operating systems, distribution processes and purchasing schedules
- Reduced domestic freight costs by 28% through negotiations with freight vendors
- Introduction of direct from source logistics to reduce facility burden, improving customer service and reducing on hand inventory by 4.2 million dollars
September 1996
*Cabletel purchased Antec Canada*
1993 - Oct. ‘96 Antec Canada
National Operations Manager (Gross annual revenue 44million)
- Managed all Canadian operations including Canadian Head Office
and 3 regional offices
- Profit and Loss responsibilities for Canada
- Managed Canadian support staff - administration, distribution,
accounts receivable
- Implemented process management for all divisions of company:
sales, finance, marketing, procurement, and international distribution
- Administrated export of domestic and international product
- Managed relations with Canadian Customs and Revenue Canada as it pertains to tariff classification and international trade tribunal rulings
- Reduced freight cost from 2.8% to 0.9% on 44 million dollars
through transportation negotiations
- Refined the computerized distribution and sales system with responsibility for ongoing upgrades
- Developed and implemented materials management programs for our major Canadian customers
Jan ‘86 - 1992 National Grocers - Transportation Division, Head Office
Operations Supervisor
- Managed unionized warehouse and transportation staff in daily distribution of product flow
- Assisted in coordination of incoming and outbound freight
- Directed the distribution of the retail supply division
- Supervised the maintenance of building, equipment and fleet
- Development and management of computer freight and dispatch
tracking system, increasing profits and improving inventory management
Education
Graduated from Westwood Secondary School
Bachelors degree- Business Administration/York University
Bachelors degree- Industrial Relations/York University
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