Customer Service Machine Operator

DEIDRA B. WILLIAMS

**** **** **

Valley, Alabama 36854

Mobile: 334-***-****

E-mail: ****************@*****.***

OBJECTIVE

I am a detail oriented and organized, seeking an opportunity to assist in the development processes and procedures for your organization. I offer exceptional written and verbal communication skills at all levels of the organization. My work experience entails 26 years of utilizing a wide degree of creativity and latitude. My strong analytical skills and excellent interpersonal abilities will exceed the expectations of your organization for processing new hires, maintaining documentation, and applicant tracking.

SUMMARY OF QUALIFICATIONS

Accountable and reliable for quality effort, I am consistent for precise and safe work contributions. My competency is to work independently or on a team in a fast paced environment. I am a well presented, logical and adaptable individual.

●Honesty and diligence in difficult tasks of responsibility

●Understanding of customers and have manager skills to serve them equally, spontaneous with abilities to remain calm in frantic situations

●Computer savvy with basic skills to work efficiently and accurately

●Abilities to lead and direct the work of others

●Recognized as steadfast and dependable to report to work on schedule consistently

●Capability to complete tasks according to specifications and in a timely manner

●Responsible to keep confidentiality of records and paperwork

●Rely on experience and judgment to plan and accomplish targeted goals

●Familiar with standard concepts, practices, and procedures to provide administrative direction

●Record observations and may make recommendations for improving processes for quality control of painted vehicle conditions

EDUCATION AND TRAINING

10/2007: John Rice’s Real Estate Training Seminar

06/2005: American Intercontinental University (AIU), Dunwoody, GA

●Associate of Arts in Business Administration (A.A.B.A.)

●Emphasis on Accounting and Finance

●Dean’s List three semesters, 3.5 GPA

WORK EXPERIENCE

04/2011-PRESENT: QUALITY CONTROL INSPECTOR

KIA Motors Manufacturing of Georgia

West Point, GA

●Inspect and annotate initial paint deficiencies in silhouette paper for painted vehicles

●Perform final inspections and document as found conditions for painted vehicles

●Performs inspections during the process for paint and body defects at different stages of production

●Record observation of flaws or defects on inspection card for each unit

●Responsible for routing onto repair area for correction by repair team

●Forward progression in the process; send units to QC finalize deck for defect corrections without downtime

●Enter data into Global Quality Management System (GQMS) for units that cannot be repaired on finalize deck

●Verify the unit is repaired, modify and confirm in the GQMS the location and defect type

WORK EXPERIENCE CONTINUED

02/2010-04/2011: ADMINISTRATIVE ASSESSOR

STATE OF GEORGIA TECHNICAL COLLEGE

West Point, GA

●Instructed, trained, and provided administrative direction for all pre-hire candidates at the Kia Motors Manufacturing of Georgia (KMMG) Training Center

●Provided Quick Start Training for KMMG and their suppliers

●Supervised assessment tests, verified candidates in hand held computer, and gave feedback on assessment timing details, monitored for honest testing

08/2010-04/2011: PRODUCTION CONTROL

GLOVIS

West Point, GA

●Maintained accountability of Glovis parts and materials using MES Scanner during unloading of trucks inside KIA General Assembly Plant

10/2000-10/2009: PRODUCTION OPERATOR

BF GOODRICH

Opelika, AL

●Spliced fabric materials to correct measurement and dimensions in accordance with company procedures, vendor manuals, and specification sheets

10/1995-04/2000: ASSEMBLY PRODUCTION/MACHINE OPERATOR

BRIGGS and STRATTON

Auburn, AL

●Assembled engine parts for lawn mowers, pressure washers, and generators

●Operated machinery used to manufacture crankshaft for engines

04/2000-10/2000: FORKLIFT OPERATOR/HAULER

WAL-MART Distribution Center

Opelika, AL

● Loaded and unloaded perishable foods from the docks into the freezer

09/1993-01/1997: CASHIER/CUSTOMER SERVICE MANAGER

WAL-MART Department Store

Opelika, AL

●Responsible to scan items that customers purchased

●Managed weekly schedules of 20 cashiers for breaks and cashier registers assignments

●Performed accounting functions, provided change for cashiers and initial cash drawer verifications

●Resolved any customer complaint

12/1988-10/1992: QUALITY SURVEILLANCE INSPECTOR/ELECTRONIC ASSEMBLER

HUGHES AIRCRAFT

LaGrange, GA

●Inspected circuit card boards and charter SPC charts and defects on charts

●Assembled electronics circuit card boards and soldered the connectors

CERTIFICATIONS

1995-Management-dealing with customers and leadership for cashier training

1989-Interact Course-team building, verbal and written communications

1989-Statistical Process Control (SPC): graphs and charts for trends in process for in-control and out of control for electronic assembling

Various-Manufacturer/Productivity-courses to understand processes and flow of materials in the production facility

ADDITIONAL SKILLS

●Intermediate Level - Microsoft Word, Excel, and PowerPoint

●Customer Service Management

●Good with math calculations and analysis

●Honest and diligent to handle cash

●Adaptable in mingling with team members

VOLUNTEER EXPERIENCE

2012-Clerk, Finance Dept., Fund Raising Champion, and President of Church Choir

2008-AL/GA Presidential Campaign Call Center Receptionist

REFERENCES

Rodell Poole, 706-***-**** Bill Slade, 706-***-**** Errika Dunn Thomas, 706-***-****

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