Manager Sales

FRANK BREWSTER

*** **** ********* **. *** ***, Cincinnati, OH 45219 H: 513-***-**** *******@*****.***

PROFESSIONAL SUMMARY

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in

which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that

drive company growth.

SKILLS

Recruitment/staffing Union grievance resolution

Benefits administration Training programs development

Interviewing Change management

Employee coaching Logistics management

Process improvement Microsoft Office Suite expert

Recruitment and talent development

Multi-operations management

WORK HISTORY

Government Lockbox Operations Manager, 09/2013 to Current

US Bank – Cincinnati, OH

Administer corporate policies and procedures for staff assigned to the production floor.

Responsible for all recruiting, hiring, on-boarding, and performance reviews of individuals in department.

Demonstrated accomplishments in operational risk management, business process control, and total

quality management discipline.

Ensures quality service and exceptional products for internal and external customers.

Experience with complex project implementation Manages operational activities for assigned departments

and systems for departments.

Maintain corporate compliance with applicable federal laws and regulations.

Retail Operations/Sales Manager and Trainer, 04/2011 to 05/2014

T-Mobile Corporation – Cincinnati, OH

Oversee and directed daily retail store operations for home location Help oversee District Operations and

coached locations that struggle to meet sales objectives with one on one training.

Create strategies to increase corporate market share for district and home location.

Train and develop staff for potential leadership positions district wide.

Formulate curriculum for new hire training classes.

Grocery and Food Manager/HR Manager, 02/2006 to 05/2011

Kroger Company – Cincinnati, OH

Maintained company compliance and regulatory guidelines for staff.

Managed staff of over 400 employees at the Kroger Company largest sales volume location.

Responsible for District sales and creating reports for Weekly store manager meetings to discuss trends

and meeting sales objectives.

Oversee daily store operations.

Managed a broad range of HR functions including payroll administration (400+ employees), benefits,

stock options plan enrollment and administration, HR policy development, employee screening/hiring

/orientation, and staff training/development programs.

High-impact communicator effectively presenting and conveying information with customers, team

members, and top tier executives.

Maintained accurate employee records using PeopleSoft and payroll using Kronos.

Managed and monitored compliance of the Affirmative Action Plan Experience working in both Union

and Non-Union Environments.

Resolved employment-related disputes through proactive communication.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor

relations and employee relations.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Represented organization at personnel-related hearings and investigations.

Operations Supervisor, 08/2001 to 04/2012

DHL Worldwide Express – Covington, KY

Coordinate strategy with Senior Management to develop best practices that will ensure a safe work

environment and safe loading of customer freight.

Utilized time management skills to ensure time sensitive materials were handled correctly.

Supervised, trained and evaluated employees.

Maintained daily administrative operations for functional unit.

Responsible for ensuring timely and accurate aircraft departures and deliveries.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Military Police Officer, 12/1992 to 11/2000

U. S. Army Reserves – Cincinnati, OH

Regulated evidence collection and confidentially implementations.

Maintained security control for assigned areas.

Conducted the execution of offensive, defensive, stability and civil operations of assigned unit.

Responsible for mobility protection of soldiers and civilians during times of civil unrest.

Delegated task to soldiers as needed.

Documented and processed classified materials.

Supervised teams in support of security and installation law and order operations.

Planned crime prevention measures and operated police desks.

Tracked personnel and supplies within the company.

Gathered evidence and processed crime scenes and evidence.

Maintained security of the local areas and performed route clearance for visiting high-ranking officials.

EDUCATION

MBA: Business Administration_HR Management, 2003

University of Phoenix - Cincinnati, OH

Human Resource and Technology Management GPA: 3.4

Bachelor of Arts: Political Science, 1999

University of Cincinnati - Cincinnati, OH

Political Science GPA: 3.5

REFERENCES

References are available on request.

Contact this candidate