Customer Service Manager
Resume:
Patricia Diaz
Santa Ana, CA, US 92703
Tel: 909-***-**** Email: ***********@*****.***
Profile Worked at Schneider National for Walmart for 16 years, Started in 2000 as a courier in the traffic department and worked my way up to Traffic Manager.
Job Objective A position in the area of distribution/customer service. past experience covers a wide range of responsibilities in distribution warehouse/ traffic department. Bringing in containers from the ports, receiving, shipping. Data entry
Education Arroyo High School Jun 1983 ~ Jul 1985
High School Diploma
Finished ROP classes in PBX operator,data entry,
word processing, dental assistant.
Experience Schneider National carriers Feb 2000 ~ Dec 2016 Traffic manager
Started as a courier, transported paperwork such as receivers and manifest between 5 buildings.
Traffic clerk- data entry, inputted all information in computer from container manifest for all containers coming into the facility to create receivers so they can be offloaded. Created bills of lading for all trailers that were being shipped.
Claims clerk- if containers that were being off
Loaded had any shortages or damages, I processed
shortage or damaged claims to the vendors.
Dispatcher- Dispatched 7 yard drivers (yard hustlers) to pull containers/trailers in and out of dock doors to get ready so that warehouse associates can start
offloading or loading.
Traffic coordinator- coordinated with my manager all work that needed to get done for the day and made
sure traffic clerks completed the work In a timely manner.
Manager- became traffic manager in the traffic
department, made sure traffic clerks completed all there work accurately, and the goals for the day were completed daily. Managed 6 yard drivers and 1over
the road driver, made sure there moves per hour were being met, and safely. Made sure there driver logs were being filled out completely everyday and
scanned the, to corporate every week. Made sure
traffic clerks and drivers hours were accurate in E- time and there hours And overtime were approved
daily.
Ran Walmart reports daily to ensure Walmart
numbers (such as sales, cases shipped and received) were being sent out to corporate accurately every
morning by 6:00 a.m. Ran reports to view containers that were at port as well as on water to make sure containers containing hot PO's were brought into the facility first so that it gets shipped out by certain events. Based on report and amount of warehouse
associates available on dock, I ordered containers to come into the facility so we had containers to offload. 100 containers a day.
Worked with operations managers in the warehouse
to make sure the traffic department supported there needs to meet there projections for there day on
receiving as well as shipping. Made sure they had
enough equipment in there dock doors to start
loading, and also made sure they had there receiver manifest printed and ready for each container to be offloaded.
Skills Coordinated planning and logistics for Schneider National
(Walmart) distribution center, organized meetings, preparing agendas, financial reports, and confidential documents for associates.
Awards Schneider National Feb 4, 2008
Shift supervisor boot camp
Time management fundamentals
Managing meetings
Evaluating and improving time management
Basic business math decimals
Functions of front line management
Managing time with co workers
Organizing tasks and creating uninterrupted time
Customer service presidential award nominee in 2014 References Melizza. Standrew - Schneider National
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