Customer Service Assistant
Resume:
** ****** *****, ****** *****, Fl *****
*************@*****.***
LILLIAN RODRIGUEZ
Professional Summary
Highly trained fully bilingual professional with strong clinical and clerical abilities and a successful career in hospitals and private practice facilities. Proactive and organized with passionate commitment to first –rate patients and clients care. Ability to handle stressful situations and bring solutions. Very active and willing to excel in any given position.
Skills
Computer Skills Clerical Skills
Fully Bilingual English and Spanish Service Oriented
Active Learning
Time Management
Experience
Financial Services Representative at GC Services
1775 Interstate Dr, Lakeland,Fl Nov 30, 2015- Feb. 2016
Received calls on a daily basis and provided solutions for customers financial needs by setting up payment arrangements and taking their payments. Routed calls as necessary to other departments to better serve the customers questions regarding the products if needed.
Admissions Associate at Legoland
Legoland Way, Winter Haven, Fl 33881 May 2015- September 2015
Received park visitors and scanned their admission ticket at the turnstiles, addressed their doubts and concerns and oriented them on park amenities and rules as necessary. Maintained turnstiles area clean and in working condition at all times. Translated the rules and assessed the doubts for non – English speakers when necessary. Received cars at tolls and sold parking permits or parking upgrades depending on visitor’s request. Maintained record of Hotel visitors by verifying daily log as they arrived. Verified cash till to make sure it was accurate and it matched the correct amount according to parking permit sales.
Customer Service Representative at Sykes
Lakeland, FL 33801 Nov 2014 – Jan 2015
Received member calls on a daily basis and addressed their concerns and requirements regarding their plan details and benefits. Changed their plan providers, took plan premium payments and channeled calls to the appropriate departments for resolution as needed.
Physical Therapy Assistant Abril 2009- Nov 2009
Ceti – Carolina
Attended patients needs with scheduling appointments and received and attended phone calls and co-pays when needed. Gave Physical Therapy treatment on a daily basis to scheduled patients. Took care of clerical and office duties such as filing, copying, faxing as needed.
Physical Therapy Assistant Sep 2000- Jul 2007
Consultorio Fisiatrico de Carolina – Carolina, P.R
All the duties related to a Physical Therapy Assistant plus clerical duties as needed and taking care of doctor’s clinic when necessary.
Received co-pays, channeled calls and made arrangements for equipment requisitions as needed.
Certifications
CPR and AED Certified
OSHA Certified
Education
Medical Office Administration
Southern Technical College – Auburndale, Fl
Currently studying
Associate Degree in Physical Therapy
UPR, Ponce, PR
Obtained a Physical Therapy Degree
Languages
English, Spanish
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