Lawrence B. Wilson

Customer service call center representitive/Data Entry

Jonesboro, GA

actwk2@r.postjobfree.com - 803-***-****

Customer service representitives call center,Dispatcher, office/file / data entry/mailroom clerk/ warehouse/ laborer(limited)and collections Representative open and willing to learn and be trained in Entry or manager level

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Custodian/Janitor

ABM - Hartsfield/Jackson Airport - College Park, GA - November 2015 to Present Responsibilities

Cleaned various areas in the airport; bathrooms,concourse, and airport gates Accomplishments

extended my customer service skills by networking and excellent maintenance service Skills Used

customer service

Laborer

PVH Corp. (WAREHOUSE)(The Reserve Network) - McDonough, GA - September 2015 to November 2015

Responsibilities

Performed various jobs such as inventory,box rejects/placement also constructing, pallet removal/ placement,shipping,ticketing/folding & sorting of clothes(various)bagging & re-bagging/re-ticketing items,Processing/scanning & recieving of items,pallet stacking and removal; Packaging and processing orders as well as assembly line adjusting;taping and retaping of various sized boxes; Accomplishments

almost flawless folding and inventory work; showed non-stop dedication and attention to detail in packaging; Skills Used

attentive detail to sorting and packaging;neat bagging and tickecting;attention to scanning and paying close attention to numbers/scanbar/and processing inventory(Batching) Collector

IFG-Intergrated Financial Group - Jonesboro, GA - July 2015 to September 2015 Responsibilities

Heavy phone service and excellent customer service used in retrieving past due balances from such accounts such as for payday loans and credit cards;

Heavy data entry and intermediate computer knowledge used,with quick innovative thinking used for recovery process;

Accomplishments

Still building my skill set ;

Skills Used

customer service,data entry, intermediate computer knowledge; Collector

Bay Area Credit Services - Sandy Springs, GA - March 2015 to June 2015 Responsibilities

Extensive and Heavy phone usage,enhanced customer service skills,basic negotiating and resolution skills; computation and math skills(average)making sure that debts are steadily being resolved with affirmative yet efficient and courteous time consciousness; Also makes manual calls to attain financial resolution to debt issues and come up with a basic solution that is affordable and reasonable; Accomplishments

Assist in trying to meet monthly goals and averages; Skills Used

Excellent negotiations and customer service rapport with each and every person of contact; Efficient and reasonable rapport building and negotiating skills; Attentive computer literacy skills(Basic) Speed and upbeat attitude while trying to attain information as needed an maintain a professional demeanor while exceedingly staying in all federal law boundaries and guidelines; Direct care support

Helping hands community Development center - Stockbridge, GA - January 2015 to March 2015 Responsibilities

Assist children with ADHD and other mental behaviors with Daily lifeskills such as homework,business and educational roleplay, also dealing with various theraputic issues and behavioral issues; Accomplishments

giving the children belief and encouragement in areas where they question their beliefs in daily life situations and self enthusiasium;

Skills Used

Theraputic roleplaying(ex. Employment and Business Sessions that let kids show what and how they would structure their business,and who they would look towards hiring, how much they would benefit or lose if they dont keep a certain upkeep at their place of employment; community support specialist

community living alternatives - Alexandria, VA - September 2006 to January 2014 I currently am employed,but looking to move on because ive been there for a while an i see no career advancement; i am currently working at a group home in alexandria dealing with mentally challenged adults,ive been there for 6yrs; i also have various certificates that are yearly updated an available upon request; I also worked in the customer service field for 6yrs additional; upon request longer resume available Customer Service Representative

Princeton data research - Stafford, VA - March 2007 to October 2010 Doing surveys for various clients such as pew reasearch center,fox 5 news & various data and information companies; heavy phone and computer skills,elite customer service applied to gain the proper repoir to maintain a sometimes lengthy interview;

Assistant Head of Promotions & Retail

Def Jam,Tommy Boy,JMJ,Uptown & Universal records - New York, NY - April 1990 to November 2001 Displayed,distributed & assured a strong radiant presence of audio and visual music product at concerts,shows,spotdates,sign-ins, in-store meet and greets, tv and radio shows; EDUCATION

Music / Business Management in Business/Music

northern virginia community colledge - Arlington, VA 2000 to 2001

Diploma / GED in Business Machine repair

Thomas A Edison High School - Jamaica, NY

1984 to 1989

SKILLS

Basic knowledge and computer skills, Enthusiastic upbeat phone presence, proficent in office equiptment usage, Excellent face to face/ phone networking experiance (10+ years), various laborwork in clothing warehouse (Less than 1 year), Assisting with socially & mentally challenged adults and kids (10+ years) ADDITIONAL INFORMATION

Dear Human Resources;

This cover letter is to express my interest in the following positions such as Customer service/call center representitive,Dispatcher,Administrative, Clerical office or Data entry position that you have posted. Based on my various work experiance in the above listed fields I feel that i would be a great addition to your team. My resume that highlights my ability/knowledge and expertise in the above listed fields is enclosed. During my time with Princeton data source,Def jam, Tommy boy, and JMJ records. I was able to increase production value, also moniter and enhance sales in and around the Manhatten,Queens, and Long Island regions; I feel that I can also be a valued asset to your company in various ways. I am excited about the position that you have posted and the ability to help your company advance and succeed in everyway possible; I would like to thank you for your time,consideration and opportunity,I greatly appreciate it; Also if you have any questions please feel free to contact me; Sincerely, Mr.Lawrence B. Wilson

803-***-****

571-***-****

actwk2@r.postjobfree.com

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