Customer Service Sales
Resume:
FITZGERALD C. BRAPOH
Lakeland, FL 33805
actwjv@r.postjobfree.com
EDUCATION
Florida A&M University College of Law (online)
Orlando, FL
Masters in Law
Still attending (expected date of graduation December 2017)
PROFESSIONAL EXPERIENCE
Alarm Capital Alliance, All of East Coast (April 2012 to May 2015)
Lead Sales Consultant
Propose customer solutions that are compliant with appropriate local, state and federal regulations.
Develop and maintain a thorough knowledge of services and pricing structure.
Identify leads, manage prospects and acquire new business.
Determine customer needs and propose appropriate service needs.
Meet or exceed the new business sales goals.
Complete scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers.
Prepare and deliver sales proposals/presentations and follow up with key decision makers.
Utilize the company’s Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing prospective customer profiles.
Complete required Customer Service Agreements (unaltered), reports and other paperwork in a timely manner and in accordance with Company policy.
Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
ADT, Jacksonville, FL (February 2010 to July 2013)
Supervising Accounts Service Rep III
Maintains logs, records and files, provides end-user support and performs general administrative duties.
Identify and resolve problems or refer issues appropriately.
Communicate effectively with internal and external customers.
Adapt to the needs of internal and external customers.
Assure compliance with regulatory, contractual and accreditation entities.
Maintain strict adherence to confidentiality and security policies and procedures.
Participate in special projects and perform other duties as assigned.
Marriott, Jacksonville, FL (January 2008 to February 2010)
Assistant Front Office Supervisor/ Night Auditor
Interacting with Customers and maintaining a friendly comfortable environment.
Acknowledge case receipt, notify appellants of missing documents and pend cases for a predefined period of time
Checking customer’s in and out upon request.
Run LNR audit Reports and Direct Bills
Reporting excel spreadsheet of intake to corporate daily
Escalated
Skills and Certification
Expert knowledge of Word, Excel, Outlook, proficient in Access, PowerPoint and Publisher. Studied and completed Visual Basics, Java C++, Advanced computers and Web page designing.
Excellent interpersonal communication skills and solid background in customer service
Excellent verbal, written and multitasking skill and highly motivated.
Smith’s driving Certification, First Aid and CPR (Adult, Child and Infants)
Network OS: Installation and configuration of Novell Networking
Essentials, Windows, NT Workstation 4.0, Windows 7
Novell Intranet ware 5.1 administration
Software: Microsoft Offices 98-Present, Microsoft Outlook, Siebel System, Citrix, Kronos, Marsha System, and Fosse System.
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