Assistant Office

Curriculum Vitae

LISA K.MOTHEO

CELL NO. 081-***-****

POSITION APPLYING FOR:

CALL CENTRE AGENT

PERSONAL DETAILS

FIRST NAME: LISA

SECOND NAME KHANYISILE

Surname: MOTHEO

ID NO. 800**********

Email Address: ****.******@*****.***

Nationality: SOUTH AFRICAN

HOME ADDRESS; NO. 3853 DEVLAND GARDENS, 1821

CREDIT STATUS: CLEAR

CRIMINAL OFFENCES : NONE

AVAILABILITY: IMMEDIATELY

Home Language: ISIZULU

Other Languages: XHOSA, SESOTHO, ENGLISH

EDUCATIONAL QUALIFICATIONS:

Institution: JOHANNESBURG SECONDARY SCHOOL

MATRIC Completed: 2000

Subjects: ENGLISH 1st LANGUAGE

BIOLOGY

ECONOMICS

GEOGRAPHY

BUSINESS STUDIES

COLLEGE DETAILS: CAREER COMPUTER CALL CENTRE COLLEGE

DAILY TRAINING T/A CARRER COMPUTER COLLEGE

-PROUD SKILLS DEVELOPMENT COLLEGE-

-ACCREDITED PROVIDER WITH SETA & DAILY TRAINING

- ACCREDITED PROVIDER WITH MICT SETA PO BOX 29244,SANDRINGHAM 2131-TEL. NO. 011-***-****

DATE OBTAINED : MARCH 2016

COURSE COVERED: Aligned to Unit Standard 14348

‘’Process Incoming and Outgoing Calls’’

Our trainer Ms cC Castle is a Registerered Assesor with services Seta

Call centre Enviroment, Communications Pronounciation, Voice and Telephone skills

oLanguage Improvement, Customer Care

oAnswering,Bridging, Clarifying,Dealing and Ending Calls

oDealing with angry customers using the H.E.A.T TECHNIQUE

oListening sklills,EMPATHY AND Customer Rapport

oTelephone messages

oCall centre practice and Role playing

oWritten assessment exercise etc

COMPUTER TYPIING MS Word, Typing 25 WPM

COMPUTER LITERACY Word,Excel,Powerpoint

College; Norcaz Academy

Telephone Excellence for Customer

Dam Business College : Typing Skills, Ms Word, Power Point,

Excel, Access.

Course: Ms Office

Experience: Office administrator, HR Assistant, Communications

EMPLOYMENT HISTORY

Service Station (Trading as Carmen Foods)

Position held: Catering Assistant

Duration: March 2001 – December 2006

Reason for leaving: Better prospects

Reference: Jana Snyman

Contact number: 082-*******

Madulammoho Housing Association

Position held: Office Administrator & HR Assistant

Duration: August 2008 – April 2015

Duties: Database maintained, Leave balance sheets correct

Managers Leave up to date updates regularly

Leave Reports monthly, Payroll activities are completed

Accurately and on time

Handle complaints, assist on hearings

Fortnight payments, cheques update staff details

UIF Forms, Banking details

Staff meetings, memos and e-mails

Office meetings and Boardroom meetings

Office stationery and supplies

Reference: Brian Baya Tel: 011-*******- 073-***-****

A little about Myself

I have recently completed a Call Centre Course and although I do not have experience – I know that I can easily be trained and that I will work hard .I believe that I will be a very good Call centre agent. I enjoy talking, working with people and will enjoy solving their problems and giving them excellent customer care .I will always do the best for the company and Customers. Although I have worked before as I have experience in Call Answer and typing to start working as a Call centre agent will be a experience. I will be hard working, honest and always willing to learn. I will pride myself on a job well done and go out of my way to make myself a valuable part of any organisation that I may work for. Everyday I will give my best to the company’s customer and clients Although I have worked before as I have experience in Call Answer and typing to start working as a Call centre agent will be a experience. I wili be hard working, honest and always valuable part of any organisation that I may work for. Everyday I will give my best to the company’s customer and clients

Thank you for taking intrest in me. My CV is enclosed. I would really appreciate a job interview and hope I will qualify for this. I would really appreciate a job interview and hope I will qualify for this.

I would really appreciate a job interview and hope I will qualify for this.

Sincerely

Lisa Khanyisile Motheo

CELL: 081-***-****

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