Manager Management
Resume:
Jessica
Butler
Temple, TX *6502
actwh3@r.postjobfree.com
Career Snapshot
30+ years of varied
experience Excels in
customer care,
communication,
problem solving, team
building and data
analysis and process &
work flow
improvement. Team
building &
management
MS Office
“power user” with
additional
proficiencies in
relational databases
(SQL).
Key
Strengths/
Skills
Imaginative;
solution oriented;
energetic; pro active;
leader by example;
principled, solution
and people oriented
Team building,
strategic planning;
analysis; requirements
definition;
organizational
structure and process;
training; program and
policy development
and implementation;
technical/procedure
writing, budgeting.
Computer Skills
Word, Excel, PowerPoint,
Access, Outlook, SQL,
HTML, XML, HL7, Cloud
Hosting, Medical Record
Systems (I helped design
and critique many)
Experienced Analyst/Manager/Administrator
Product & Project Management – Technology Customer Care & Support Process Improvement – Analysis & Reporting Compliance
Professional Experience
Smile Doctors, LLC Director of Operations, June 2014 to Present As the Director of Operations I play a critical role in managing the operational teams in the Smile Doctors practices to ensure that the most organized, professional service is being delivered. In this role I lead by example to motivate the general managers, office managers, finance team manager and the manager of our patient satisfaction center by exemplifying the Smile Doctors vision, mission, values and culture. Further I organize and ensure that fundamental systems and protocols are in place across the organization, allowing the doctors to focus on providing care. I work in conjunction with the General Managers and Office Managers to develop and maintain the budget to achieve profitability assist in leadership development and build positive relationships with the dentist, orthodontist, oral surgeons and dental team members. I manag doctor and clinic schedules to meet monthly, quarterly and annual goals. As the Director of Operations, I assume a leadership role in motivating team members to proactively seek ways to improve their respective practices while keeping the patient experience front of mind.
My position is one geared to ward growth of a multi state practice. I lead efforts to credential and negotiate insurance network participation along with a third party consultant. I integrated and onboarded both denovo clinics and acquisition targets. Integrity Digital Solutions T emple, TX Vice President of Operations, 2011 to May 2014
Integrity Digital Solutions creates electronic health record software for use by eye care specialties. I oversee the day to day management of the customer care/technical support, system implementation, security and compliance and product direction:
● Lead the Certification process to achieve HIPAA and Meaningful Use Certification and coding automation initiatives.
● Guide physician practices through Meaningful Use attestation
● Monitor and analyze CMS rules and regulations for incentives and payment adjustment policies to keep customer practices educated and informed
● Author User Stories to communicate development requirements
● Liaise with subject matter experts and sales to gather and articulate product direction and needs and lead development efforts with a focus on marketing, timelines and corporate objectives.
● Educate customer and prospect community on AARA & HITECH (Meaningful Use)
● Manage implementation processes to guarantee compliance with meaningful use.
● Implement a nd L ead Customer Care initiatives Bottomline Technologies A lpharetta, GA Product Manager, 2008 to 2010 Bottomline Technologies’ DPA Division creates and maintains products geared toward forms automation. As a product manager in this organization I was responsible for the overarching Microsoft Program and relationship as well as the Microsoft Dynamics integration product suite. Additionally I managed the launch of Bottomline’s newest product in the DPA healthcare market, Inprotica, a forms and process automation process engine. Other skills and duties at Bottomline Technologies included:
● Managing team members
● Conducting Agile development team meetings
● Requirements Gathering
● Roadmap reporting
● Consensus building among disparate departments
● Competitive analysis and reporting
● Client relations and relationship building
● Program management (Microsoft program management, lighthouse and beta program management)
● Coordinate, develop and maintain demo environment for sales engineers for Inprotica using standards based technologies (xml, jboss, eclipse, jbpm, javascript, jquery)
● Project and Key Account Management for early adopter and proof of concept projects. Handshake Software A lpharetta, GA Director of Systems Engineering, 2 006 to 2008
Handshake Software is a product company geared toward products that integrate systems for rendition in various venues i.e. Microsoft Office, SharePoint, and other browser based technologies. I joined Handshake Software to provide expertise in several areas, Marketing, Product Management and Technical Pre Sales (Systems Engineering) As the company grew we added team members specializing in marketing and product management local to the development office in Tallahassee and I focused more on technical pre sales as my title suggests. My duties at Handshake Software include:
● Establish Corporate Branding
● Codify technology into product suite
● Manage trade show participation, budgeting and planning and logistics
● Manage redesign and rollout of corporate image (tradeshow booth & collateral)
● Design content of corporate demo system
● Manage creation of corporate demo system
● Prepare and deliver technical demonstration to prospects
● Design and facilitate acceptance of technical statements of work
● Competitive analysis (sample attached)
● Develop product plans based on market requirements ACOM Solutions D uluth, GA Corporate Product Manager, 2004 to 2006 ACOM Solutions is a software development organization providing print output management software on both windows and IBM iSeries platforms. I was recruited to introduce Content Management Solutions to ACOM’s iSeries customer base, integrate product management practices into ACOM’s development cycle and expand ACOM’s product offering and customer base by marketing and evangelizing a cross platform content management product solution. My duties at ACOM Solutions included:
● Develop product Plans
● Educate Sales team on the Enterprise Content Management market
● Develop marketing collateral and presentation materials
● Develop self run demonstrations
● Participate in tradeshow events
● Manage release cycle with outsourced R&D
● Define Product’s strategic direction
● Facilitate partnering relationships
PC DOCS/Hummingbird T allahassee, FL Sr. Product Manager, 1991 to 2004 Hummingbird USA, Inc. (now Open Text) is a Toronto based, international computer software company delivering Enterprise Content Management solutions, including Document Management, Records Management, Business Intelligence, Collaboration, Workflows, and Enterprise Portals. During my tenure with Hummingbird, I progressed through the following positions to my final position of Sr. Product Manager, which I accepted in 1998.
● Director, Technical Account Management Services (1995 1998)
● Technical Account Manager (1993 1995)
● Senior Support Specialist (1992 1993)
● Training Manager (1991 1992)
In these positions I was given various responsibilities and duties including: Manage a collaborative product definition process based on a thorough understanding of customer requirements, competitive offerings, potential partners, company strategy, and emerging technology
● Research and understand business requirements from customers. Partners and other product groups by hosting roundtable discussions and face to face site visits.
● Participating in tradeshows and speaking engagements
● Lead cross functional teams by establishing consensus among people and ideas internally and externally
● Establish and maintain strong relationships with corporate functional groups
● Communicate requirements to a cross functional team
● Maintain control and decision of a flagship product representing two thirds of corporate revenue
● Write detailed business requirement plans
● Champion and communicate product plans to executive management and external partners
● Balance resource limitations and requisite product functionality tradeoffs to ensure the timely delivery of approved projects by guiding and reviewing interface design help systems, documentation, tools, and service and support plans
● Educate the market place via speaking engagements, responses to requests for proposals, sales training, authoring data sheets and whitepapers and participating in industry analyst briefings. Define and articulate market positioning, promotional channel strategy for company applications and technology
● Represent the company and its products to key customers, partners and press
● Manage product translation capabilities and localization based on cost/revenue analysis
● Introduce and direct department responsible for a paid tired level of support over and above traditional technical support received from the support call center.
● Direct a team of 8 Technical Account Managers managing 65 named accounts that represented 3M in annual support revenues client list included: US GAO, The Bear Stearns Companies, Federal Reserve Bank, FIAT, Disney, and the US Air force
● Create business processes that provided a consistent method of service delivery for the account management services including hiring and training the team to provide these services.
● Define compensation plans designed for employee retention
● Create cross departmental processes that allow for elevation of customer issues within the support organization
● Define and lead the execution of software implementation plans for key customers. Kyle Smith, MD ( reference letter attached)
Founder, Integrity Digital Solutions
actwh3@r.postjobfree.com
Josh Illian
Senior Developer, Integrity Digital Solutions
Jacky Gardner
Account Executive
Autonomy
actwh3@r.postjobfree.com
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