Active Directory Customer Service
Resume:
James W Appling Jr
Bartlett, TN 38134
*****.*******@*****.***
PROFESSIONAL Summary
Accomplished IT Professional with (15) years’ experience in the installation, configuration support and maintenance of computer systems in Windows, Linux and UNIX environments
Uncompromised customer service skills.
Experience in implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line
Skilled project manager with proven ability to lead and motivate team members to maximize productivity
Technology savvy self-starter, adept at moving into the new environments and extrapolate from existing experience to quickly adapt to new technologies fluently
Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively.
Computer skills:
Platforms: MS Windows XP-Win10, Window Server 2003-2012; Linux SUSE; VMware, Citrix, UNIX (IBM AIX)
Networking: LAN/WAN, Cisco Routers, Switches (2960, 3750), VoIP, DHCP, DNS, TCP/IP, MPLS, Wireless networking, Cisco Firewalls
Software: Microsoft Office Suite (Word, Excel, PowerPoint), Office 365, MS Exchange/Active Directory, Enterprise Email, MS Visio, Remote apps, Symantec Backup Exec, Anti-Virus software, SharePoint, SolarWinds, Spiceworks
Hardware: Intel based servers, desktops, laptops (Dell Certified), SANs (EMC), printer setup and
maintenance (HP, Lexmark, Dell & Konica Minolta)
COMPETENCIES:
Performed installation, configuration and maintenance of Windows and UNIX operating systems and related software products.
SCCM (Microsoft System Center Configuration Manager) server administration
Cisco Firewall Administration
Cisco Network and Microsoft Server Administration
Experience with Cloud based Hosting and Storage
Active Directory Management
Exchange Migration
HTML and JavaScript Programing
Managed all Virtual Networks using VMware ESXI
Experience with Storage Area Networks (SAN): Fibre Channel over IP (FCIP), iSCSI,
Experience with break fix and troubleshooting of PC, Laptops and Printers
Education/Professional training:
Southwest Community College, General Studies – Memphis, TN
Computer Certificate Training
oDell Helpdesk training
oDell Certified Systems Expert Training
Symitar Training
oComputer Operations
oPowerOn I / II
oSynergy Imaging Certified Training
oOpCon System Training
PROFESSIONAL Experience:
03/15 – 02/16 (contract)
FedEx Employees Credit Association
IT Support Specialist
Configured and monitored all systems and server on a 24x7 basis
Configured and monitored all security on systems and servers on a 24x7 basis
Configured and managed Cisco Firewalls
Configure and maintain UNIX and Linux Operating systems
Symitar Programmer using PowerOn Symitar RepGen Programming
Symitar Core Host Maintenance
Managed Symitar Severs using AIX Server OS
Prepared and planned Disaster Recovery
Managed Active Directory and Domain Group Policies
Configured and maintained Exchange Enterprise
VMware administration
Maintained Cisco Network Switches and Routers.
Developed, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Overseen installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Managed all operating systems and end-user software.
Performed network and security audits.
Performed and test routine system backups and restores.
Troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary
04/14 – 01/15
Memphis City Employee Credit Union
Network Administrator
Configured and monitored all systems and server on a 24x7 basis
Configured and monitored all security on systems and servers on a 24x7 basis
Configured and maintain UNIX and Linux Operating systems
Configured and managed Cisco Firewalls
Configured and managed Exchange 365 Server
Symitar Programmer using PowerOn Symitar RepGen Programming
Symitar Core Host Maintenance
Managed Symitar Severs using AIX Server OS
Prepared and planned Disaster Recovery
Managed Active Directory and Domain Group Policies
VMware administration
Maintained Cisco Network Switches and Routers.
Handled all Cloud Based Hosting and Storage
Developed, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Overseen installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Managed all operating systems and end-user software.
Performed network and security audits.
Performed and test routine system backups and restores.
Troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary
Handled all firewall configuration and maintenance
(cont.)
11/06 – 04/14
Kimberly Clark Credit Union
Systems/Network Administrator
Configured and monitored all Windows systems and servers on a 24x7 basis
Configured and monitored all security on systems and servers on a 24x7 basis
Configured and managed Cisco Firewalls
Configure and maintain UNIX and Linux Operating systems
Symitar Programmer using PowerOn Symitar RepGen Programming
Symitar Core Host Maintenance
Managed Symitar Severs using AIX Server OS
Prepared and planned Disaster Recovery
Managed Active Directory and Domain Group Policies
Developed, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
Overseen installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Managed all operating systems and end-user software.
Managed communications and connection solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
Managed input/output fleet, including printers and scanners.
Managed end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance through Active Directory Group Policy.
Performed on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
Performed network and security audits.
Performed and test routine system backups and restores.
Troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
Setup and analyzed system, server, application, network, and input/output device performance
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
Conducted research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Managed, monitored and setup all TCP/IP and VOIP Connections
Windows/Server/Exchange administration Hosted
02/05 – 11/06
TechSperts
IT Technical Specialist
Repaired Windows servers and Desktops as an onsite service technician
Setup Active Directory and maintained servers for clients
Lead Network Administrator
Setup network domains
08/01 – 11/06
Shea Ear Clinic
Network/System Administrator
Managed, monitored and setup all TCP/IP and VOIP Connections
Managed all Windows operating systems and end-user software
Managed input/output fleet, including printers and scanners.
Managed and supported all Cisco Switches and Routers 3750
Configured and managed Cisco Firewalls
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