Customer Service Sales Representative

Anthony H. Wright

* ****** ** *****, ** ***** 201-***-**** ***********@*****.***

Professional Summary

Dedicated serviceman focused on applying nine years of military logistic management experience to gain employment in the civilian sector. Exceptionally hard worker well versed in supply and inventory management.

Skills & Abilities

Inventory Management Team Oriented

Shipment Processing Strong Interpersonal Skills

First Aid Certified Secret Security Clearance

Work History

Ammunition Sergeant 01/2007 to Current

Army National Guard – Teaneck NJ

Supervise the receipt, storage, issue and preparation of ammunition components and explosives for transportation and storage.

Preformed inspections of containers and vehicles transporting ammunition.

Inspect storage locations, ensuring compliance with storage compatibility, quantity distance, and explosive safety limits.

Moved freight, stock and other materials to and from storage and production areas and loading docks using a forklift.

Senior Correction Officer 07/2012 to 01/2016

New Jersey State Prison - Dept. of Corrections – Trenton NJ

Prepared processed and maintained forms, logs, records and activity journals

Maintained the custody and control of 120 inmates housed in a maximum security unit.

Verified facility security by inspecting plumbing outside area, locks and cells for potential hazards.

Enforce rules and keep order within prison

Search inmates for contraband items

Reported on inmate conduct

Sales Representative/Retail 6/2006 to 5/2008

Red Wing Shoe Store – Hackensack NJ

Answered and directed customer telephone calls, in a prompt and courteous manner

Assistant customers with transactions

Handle customer complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service Representative 09/2007 to 01/2008

Barnes & Noble – Secaucus, NJ

Manages high call volume with consideration and professionalism.

Receive inbound calls including transferred sales leads and calls from current and potential customers.

Answer questions about the product details, the company, and issues with account for the customers.

Shift Manager 01/2003 to 06/2006

Dairy Queen

Conduct orientation, training and evaluation of crew members in all functional areas

Ensures guest service in all areas meets applicable standards for quality, value and cleanliness

Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.

Ensure that restaurant is properly organized and staffed as designated by written schedule

Education

Associate of Science – Health Science

Bergen Community College – Paramus, NJ

Continuing education in health science

References upon request

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