Customer Service Sales Representative
Resume:
Eddica Garza
**************@*****.***
Plano, Texas 75074
Objective: To obtain a challenging position that will expand my knowledge and contribute to an organization’s success.
Education
Evolution Academy Charter School
High School Diploma
May 2007
Experience
Advice Interactive Group
Account Coordinator/Support
12/2014 – Current
Granting admin roles to the listings we have created such as Google, Yahoo, Facebook and Twitter.
Accept incoming calls from customer/sales representatives
Answering questions regarding the customers’ business listings
Claim business listings with Google, Yahoo and Bing.
Update metric spreadsheet every day at the end of the day.
Resolve escalated ticket/emails that are submitted in by the customer or sales representative.
Edit listings (Google/Yahoo/Bing/Yellow pages etc.) with the correct information.
Managed account for 15-20 resellers
Handled escalated issues
10/2014 to 12/2014
Recruiting Coordinator
American Management Staffing
Recruiting as a liaison between human resources, managers, payroll and staff.
Schedule candidate phone interviews and function as the lead panel interviewer.
Process and initiate requisitions and job openings on university website.
Organize and coordinate departmental, employment files, projects and provide administrative support.
Handled over 80 calls and numerous emails daily.
5/2014-9/2014
Credit Bureau Reporting
Capital One Auto Finance
Update credit report to show update to the loan
Review and investigate a customer’s dispute to see if what they are disputing is correct
Process goodwill and validation request
Sent letters out to customer on any and all dispute, goodwill and validation request
10/2013- 4/2014
Century Health Care
Taking income calls from customer/healthcare providers that had questions about their cover
Enrolling customers into healthcare plans that best fits themselves and their families
Discuss the different medical plans Century Health Care provides
Discuss the status on a claim; explain why a claim was not covered
Order new insurance cards for members
05/2008-09/2013
EFA Processing / Broadsword Student Advantage
Account Manager
Duties included that proper Documentation was noted on the account activity and content
Worked queue, allowing me to help customers understand their responsibility on state laws regarding debt managing and settlement procedures
Met all department quota for the number of items/cases worked,, overall customer assurance and QA averages every month
Researched item history, payments transactions, and customer disputes, posting errors, and submitted corrections accordingly.
Reviewed history of returned items and investigated the facts, including receiving and verifying documentation.
Performed other duties as assigned by the Supervisor, or Team Leader,
In 2008 received an award for “Outstanding Work Ethic”
Duties consist of consolidating student federal loans
Making sure we had the correct documents to process the application through the Department of Education
Contacting the new servicers to get clients on the correct repayment plan
Assisted co-works in resolving escalated issue on a client’s file
07/2007-05/2008
Keyholder Associate
Plano Thrift Store
Had to Manage store operations effectively
Provided outstanding customer service
Maintained consistent set of standards as they apply to work force, making sure all clothing was in the accurate location as well as properly priced
Assist with returning non-purchased merchandise to proper location
Managed time wisely in a fast-paced environment
Processed payments by totaling purchases; processing checks, cash, and store or other credit cards
Also had to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to Department Managers and associates.
Contact this candidate