Customer Service Sales
Resume:
SUMMARY
HIGHLIGHTS
EXPERIENCE
GURSKY, Lakeland, FL 33801 C: 863-***-**** *************@*******.*** Microsoft Office proficiency Seasoned in conflict resolution Excel spreadsheets Courteous demeanor
Meticulous attention to detail Energetic work attitude Results-oriented Large cash/check deposits expert
Self-directed Markdown/promotional procedures
Time management Opening/closing procedures
Professional and mature Adaptive team player
Strong problem solver
Resourceful
Dedicated team player
Understands grammar
Secretary/Customer Service
General Graphics Corporation - Winter Haven, FL
Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Posted open positions on company and social media websites.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner. Billing Clerk
R&L Carriers - Lakeland, Fl
Entering shipment information off of driver's bill into R&L IBM system quickly and accurately. Making sure all information is correct and correcting any discrepancies with the correct terminal. Ensuring all paper work for outside of US shipments and hazardous shipments are correct and present.
Customer Service Associate
Circle K - Lakeland, FL
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Processed all sales transactions accurately and in a timely fashion.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.
Crew Member
McDonald's - Auburndale, FL
Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Prepared and served beverages such as coffee, tea and fountain drinks.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. RACHAEL
3016 Morgan Combee Road
Dedicated and focused Secretary, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Highly enthusiastic customer service professional with four years client interface experience.Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy, dynamic environments. 03/2011 to 01/2012
EDUCATION
2011
2014
Customer Service Associate/Keyholder
General Nutrition Center - Auburndale, FL
Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers. High School Deploma
Winter Haven Senior Highschool - Winter Haven, FL, US Certification: Cosmetology
Artistic Nail and Beauty Academy - Lakeland, FL, US
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