Customer Service Sales Representative

Peggy Roby

Representative - BDC

Waveland, MS

actwbs@r.postjobfree.com - 513-***-****

WORK EXPERIENCE

Representative

BDC - Slidell, LA - March 2015 to Present

Responsibilities:

My position at Toyota of Slidell started out with following up on internet inquiries on vehicles. This included live chat, emails, and a multitude of phone calls to ensure correct vehicle and pricing before the customer came in to purchase. My position has now crossed over into the service department. Now, I receive inbound calls from customers to schedule appointments, recommend maintenances, as well as distribute information on recalls. In addition, I am also responsible for confirming appointments and making calls to ensure customer satisfaction and retention.

Accomplishments:

Due to my success in the internet department, I have now moved to the service department where I am able to use the communication skills I learned to develop a strong customer retention base for the service department. Skills Used:

Customer service, emailing, multi-line phone usage, creating a daily slideshow of appointments, and online research.

Inbound Sales Representative

Time Warner cable - Cincinnati, OH - June 2007 to March 2014 Responsibilities:

Daily duties included receiving inbound customer service calls, advising customers on their best fit internet, cable, and home phone packages, and upselling the latest bundles. After several years, I also had the responsibility of selling home security packages.

Accomplishments:

Winner circle recipient

Skills Used:

Customer service, multi-line phone usage, regular computer usage, and a customer satisfaction sales approach.

Customer Service Representative

Avon Products Inc - Cincinnati, OH - June 2001 to June 2007 Responsibilities:

Receiving inbound calls from Avon representatives to help place orders, correcting billing and pricing issues, and tracking shipments. I was also responsible for taking payments and replacing damaged products. In addition, a large portion of my job focused on ensuring customer satisfaction to aid in the retention of sales representatives.

Skills Used:

Multi-line phone usage, extensive problem resolution, computer application to various responsibilities, and time management.

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