Theresa M. Knechtel

** **** *****

Port Allegany, PA 16743

Mobile: 814-***-****

Career Objective:

To secure a challenging position utilizing my diversified customer service and administrative skills in an environment with potential for professional and personal growth.

Professional Summary:

An experienced, Customer Service Representative with organizational and leadership skills, who has proven hands on experience with large and small organizations. Deal effectively with a variety of individuals from differing backgrounds and professions.

Responsibilities / Accomplishments:

Customer Service Representative

Engis Corporation, Wheeling, Illinois 2006 - 2015

• Serve all customer service related issues. Order entry, submit quotes, invoice revisions, customized special request and coaching clients through internet inquires are the basic daily functions performed.

• Extensive use of Sales Force and Movex.

Administrative Assistant / Receptionist /HR Clerk

Morgan AM&T – Pure Carbon Division, Coudersport, Pennsylvania 2001 – 2005

• Operate the PBX Switchboard consisting of several outside lines and tie lines.

• Serve as Receptionist, interview visitors to ascertain business affiliation and purpose, and then contact person called upon. Hand out visitor badges and maintain visitor log. Receive and file job applications.

• Prepare efficiency and scrap reports daily. Prepare and reconcile local monthly charge accounts then submit for payment.

• Payroll, time and attendance when payroll clerk is not available, when needed.

• Distribute internal and outside mail when it arrives. Operate telefax (receive and transmit)

Manager

Neiman Marcus, McLean Virginia 1991-2000

• Manage daily gift-wrap and shipping operations, staff, execute shipping claim procedures, manage purchase order process approvals and place orders. Supervise all parcel presentations and shipping procedures.

• Interview, train, and counsel permanent and seasonal staff. Coordinate schedules and maintain timekeeping. Prepare and administer annual reviews.

• Prepare annual and seasonal expense budgets. Efficiently forecast and direct the expense accounts in excess of quarter of million per year. Reconcile weekly inventory of sold distributed merchandise.

• Assisted in the development of a more cost efficient working environment. Achieving proven higher productivity levels for all relevant departments.

• In order to provide and maintain operational efficiency, I developed working relationships with local supply distributors and courier agencies ensuring exceptional customer service levels.

Senior Program Scheduler

Home Shopping Network, St. Petersburg, Florida 1985 - 1990

• Effectively programmed merchandise into three hours of live broadcasted shows. I assisted in the design of a merchandise rotation system to maintain the continuity of merchandise airing. This was designed to capitalize on the viewing audience coverage, while achieving dollar per minuet quotas, responsible for the broadcasting of approximately four million dollars of inventory.

• Coordinated products with live celebrity endorsed shows. Specialized in theory featured programming i.e. fashion, collectibles, jewelry, and electronics, to mention a few.

• Established sale prices applicable for merchandise prior to airing, exceeding dollar per minute quotas.

Education / Training:

• Job-related training, Microsoft Office 2003, Word, Excel, PowerPoint, Outlook, Quicken, Internet-resourceful.

• Studio and Video Production Certification, Fairfax Cable Access Corp., Fairfax, Virginia, 1993

• Certified Travel Agent, ATC Travel Agency Program, Los Angeles, CA 1979

• Graduate, Gulf Comprehensive High School, New Port Richey, FL, 1979

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