Customer Service Human Resource
Resume:
ANDREW J. BROWN
Sandy Springs, GA 30350
678-***-**** (Cell)
*********@*****.***
SUMMARY OF QUALIFICATIONS: Dynamic professional with expertise in many fields, with over one year and a half of experience in the Human Resource field. Team oriented leader with experience in development, management, and administration. Over two years experience in management skills and managing one hundred employees and department. The ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. Over five years of customer service experience in retail, government sector, and human resource field. Experience in processing new hires paper work such as E-verify I-9, W-4, and employment application. Built and maintained a strong network of passive candidates through extensive networking.
Coaching and Training associates
New hire orientation
Analytical skills
Recruit over 400 temporary employees
Interview and conduct background checks
Experience using Automated Employment applicant tracking system
Master of Science in Human Resource Management
EXPERIENCE:
Feb’14-Mar’16 CorTech International Atlanta, GA
OPERATIONS ANALYST
Coordinating the onboarding and off-boarding activities for new hires to include: conducting new hire orientation processes, processing appropriate forms, requesting background & drug screenings.
Adjudicating background results against CorTech and Client guidelines to determine new hire eligibility.
Documenting process flows and creating procedure manuals for the functions performed.
Sharing knowledge of processes and systems with new analysts.
Providing analytical support to the HR team by researching, presenting solutions and ensuring successful closure of issues.
Researching HR-related topics to ensure regulatory compliance and apply knowledge to develop new processes.
Responding to various requests regarding Onboarding procedures and HR policies from clients, internal employees and contractors.
Meeting regulatory reporting requirements including processing client audits.
Building and maintaining strong working relationships with employees and colleagues.
United Parcel Service (CorTech) Roswell, GA Oct’13-Dec’13 HUMAN RESOURCE ASSISTANT
Record, maintain, and report human resource information.
Enter new hire information in the human resource automated employment applicant tracking system database.
Successfully recruit and process over 400 temporary employees to fill open requisitions during peak
season through tracking applicants in AE applicant tracking system database.
Process new hires paperwork such as employment application, E-verify I-9, W-4, and ACH deposit authorization forms, etc.
Complete background check on applicants
Interview applicants
Assisting with the day-to-day efficient operation of the HR office
Maintain an accurate employee telephone list and other necessary databases.
Prepare recruitment and selection material as well as application packets and new employee orientation packets.
Greet and direct interview applicants to appropriate location.
Create and maintain a spreadsheet of all interview activity.
Coordinate and schedule all pre and post- interviews.
Facilitate the walk through of the facility with applicants
Oct‘12-Jul’13 Dillard’s Atlanta, GA
SALES ASSOCIATE
Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspect of customer service.
Assisted in floor moves, merchandising, display maintenance, and housekeeping
Assisted in processing and replenishing merchandise and monitoring floor stock.
Assisted in completing price changes within the department.
Participated in year-end inventory and cycle counts.
Assisted in ringing up sales at registers and/or bagging merchandise.
Apr’11-Apr’12 T.J. Maxx Marietta, GA
CUSTOMER SERVICE SPECIALIST
Promoted and encouraged safe cash handling (e.g., bank deposits, cash pick-ups).
Coordinated and executes shrink reduction activities in conjunction with management.
Maintained an effective partnership with Store Management and LP team members to accomplish work assignments and overall goals/objectives.
Encouraged safety awareness and supports maintenance of a risk-free environment.
Responded to EAS alarms and completes other audits and assessments as directed by the Region or Zone.
Supports customer service
Trained associate on shrink awareness and conducting loss prevention orientation.
Internal Revenue Service Atlanta, GA
Feb’08-Apr’11 TERM TAX EXAMINER
Received and analyzed taxpayer inquiries, requests for adjustment action, and other input documents to determine nature of problem.
Researched microfilm records, encoder books, and other sources for pertinent data.
Performed the full range of corrections to taxpayer accounts, adjust accounts, input credit transfers, and recomputed penalty and interest, and initiates manual refunds.
Analyzed and made determinations whether to suspend collection for a period of time on balance due notices when corrective action may be necessary.
Analyzed and determine taxpayer’s financial condition by an investigation of financial statements.
Prepared tax adjustment documents, payment tracer documents, payment posting vouchers, and posts payments received.
Initiated and sent correspondence to taxpayers and/ or third parties, independently composing items of a repetitive nature.
United Parcel Service Corporate (Spherion) Atlanta, GA
Aug’08-Oct’08 ADMINISTRATIVE ASSISTANT
Organized benefit retirement plans for active and deferred participants
Prepared and checked manual and computer generated benefits calculations and related correspondence.
Reviewed information and participant data to determine benefit eligibility.
Demonstrated flexibility in satisfying participant’s demands in a high volume production environment.
EDUCATION: Troy University Atlanta, GA
Sorrell College of Business
Master of Science in Human Resource Management
Jackson State University Jackson, MS
College of Business (AACSB Accredited)
Bachelor of Business Administration
Major: Marketing
SKILLS: Microsoft Word, Excel, Access and PowerPoint, Windows and Internet.
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