Customer Service Representative

RESUME

PERSONAL PARTICULARS

Full Name : Yogananda Naidu a/l Chindaya

Date of Birth : 24th December 1992

Place of Birth : Klinik Damo, Klang, Selangor

I/C Number : 921***-**-****

Age : 23 years

Gender : Male

Marital status : Single

Religion : Hindu

Nationality : Malaysian

CONTACT DETAILS

Address : No.17, Jalan Serampang 2, Taman Emas, 41100, Klang, SelangorDarul Ehsan.

House Phone : 03-33715408

Handphone Number : 013-*******

E-mail : *********.*****@*****.***

QUALIFICATIONS SUMMARY

-Completed the Honda Dreams Fund Workshop with Master Trainer Fabian Fidelis under Honda Malaysia Sdn. Bhd. and United Nation Development Program and successfully obtained the scholarship. {JUNE 2010}

-Obtained certification for participation in ICAS Mathematics Test {OCTOBER 2009}

-Obtained certification for participation in ICAS English Test {NOVEMBER 2009}

-Completed Cave Climbing Training in Dark Cave, Batu Caves, Selangor {JULY 2008}

-Obtained Sijil Penghargaan Emas from Kerajaan Negeri Selangor and Jabatan Pendidikan Selangor for achieving straight A’s in PMR. {MAC 2008}

-Obtained Sijil Penghargaan from Pejabat Pelajaran Daerah Klang for obtaining straight A’s in PMR.{DECEMBER 2007}

SKILLS / STRENGTH

1. Outstanding communication and interpersonal skills 2. Goal-oriented and ability to work under pressure in a challenging environment 3. Possess good analytical and problem solving skills 4. Ability to handle multiple tasks

5. Ability to listen to others’ opinions and are open to critics as well as able to negotiate the ideas brought up during discussions.

6. Proficient in spoken and written English and Bahasa Melayu 7. Intermediate in speaking Spanish and Hindi language 8. Good motivator, enthusiastic and open to learn new things 9. Expert in the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar 10. Energetic and creative

11. Dependable and can work independently without supervision 12. Friendly, mature, humble, honest, meticulous, and self-starter 13. Maintain high confidentiality, tact, and discretion 14. Possess empathy and showcase pro-activeness

EDUCATIONAL BACKGROUND

1. Education Level : A -LEVELS

University : Taylor’s College Subang Jaya

Duration : June 2010 till June 2012

2. Education Level : SPM

School : SMK Methodist ACS Klang

Duration : 2005 -2009

Grade : 5A, 4B and 1C

WORK EXPERIENCE

1. PROMETRIC TECHNOLOGY

Position Level : Customer Support Representative

Salary : RM3600 – RM4100

Duration : September 2014 - Jun 2015

Responsibilities

- To assists candidate with all aspects of the testing process from registration to test delivery

- To interface between candidate, clients and test sites in a professional and efficient manner

- Achieve and maintain all key quality and productivity metrics

- Escalate unresolved candidate grievances to designated departments for further investigations

- To ensure excellent reliability with minimal unplanned absences as per company guidelines

- To meet agreed objectives enabling the corporate objectives to be achieved

- Continuously identify work process improvements and communicate to Team Leader and Management Team

- Handle US costumers

2. SingTel SUDONG

Position Level : Customer Care Officer

Salary :RM 2150 – 2550

Duration : September 2013 till August 2014( 1 year contract ) Responsibilities

-Handle customer service hotline and provide first level support

-Provide quality customer service to customers over the phone or email

-Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers

-Listen, probe and question in order to clarify and understand customer needs

-Resolve customer queries efficiently and escalate problems/issues promptly

-Follow-up on outstanding cases and perform call back to customers if necessary

-Follow Standard Operating Procedures closely

-Work as a team and ensure that the contact centre service level is met

-Handle Singapore customers

3. MR.DIY HARBOUR PLACE, KLANG

Position Level : Supervisor

Salary : MYR 1600 – 1800

Duration : June 2012 till December 2012( part time) REFERENCES

Name : Dr .Michael Jon Hubka Name : Dr. Kumaran Devindran Pillay Company : IMU Healthcare Sdn. Bhd. Company : IMU Healthcare Sdn. Bhd Position : Clinic Director Position : Chiropractor Telephone : 03- 27317655 Telephone : 03-27317655

Contact this candidate