Medical Assistant Customer Service
Resume:
Heather E. Raymond
Richmond, TX 77469
**********@*****.***
Summary
§15 years of patient and customer service
§11 years Medical Assistant experience
§Excellent phone and face to face patient/customer service experience
§Registered Medical Assistant
§CPR certified and BLS certified
§Excel in multi-tasking and problem solving
§Proficient in EMR, eClinicalworks, Nextgen, EPM, PCIS, OB Trace-Vue and Microsoft Office
Experience
Certified Medical Assistant 07/2013 – 10/2015
Sweetwater OB/GYN, Sugar Land, TX
§Provide care to patients visiting the clinic under the direct supervision of a physician or nurse/clinic manager
§Triage patient concerns on-site or via telephone/email consults
§Interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure), and record information on patients’ charts
§Report observations, conditions and problems of patients to the physician or nurse
§Record care administered according to established procedures
§Obtain and consult results of diagnostic testing with physician
§Relay physician instructions regarding care to patients
§Assists physician with technical/surgical procedures in the room including preparation
§Prepare treatment rooms for examination of patients
§Assist with maintaining equipment and supplies
§Serve as the lead Medical Assistant and troubleshoots the concerns of other MA's with direction from physician
Part time positions 07/2010 – 07/2013
§Fine Dining Server
Medical Assistant 02/2009 – 07/2010
IHA/Milan Family Practice & Office Procedure Center, Milan, MI
§Aide physicians by performing administrative duties and handling basic clinical functions
§Administrative duties to include: schedule appointments, verify insurance eligibility, billing, prepare patient charts, medical records, and charge entry
§Room patients; determine and document reason for visit, obtain information and update patient history, obtain patient vital signs and document in EMR.
§Perform diagnostic tests as directed by ordering physician
§Administer prescribed medications/immunizations and assist in office procedures
§Facilitate prescription renewals as directed by ordering physician
§Track and report laboratory/diagnostic test results, communicate with patient regarding physician instructions
§Perform general specimen collection duties (including blood, urine, throat cultures, finger sticks, or other office procedures as required)
§Administer and maintain intravenous and hep-lock therapy, pre-op and pre-medicate patients for out-patient sedation assisted surgical procedures
§Recover post-op patients
§Participate in disease management programs
§Triage patients over the phone
§Order and prepare requisitions
§Provide patient/family education
§OSHA Team Lead Representative
Obstetrical Technician 04/2004 – 02/2009
Saint Joseph Mercy Hospital/Trinity Health, Ann Arbor, MI
§Act as a Scrub Nurse and assists the surgical team during cesarean sections and related procedures; hysterectomies, D&C, cerclage, biopsy
§Responsible for the instruments and equipment used on the sterile field
§Assist in nursing care and preparation of patient for surgical procedure
§Venipuncture/collection of blood, cultures, and specimens, IV start/discontinue
§Triage obstetrical patients, fetal and patient monitoring, collect information for documentation in the patient record
§Collect and record vital signs and patient history
§Assist Physician with sterile procedures
§Coach and support patient during labor & delivery, and assist MD in vaginal deliveries and recovery
§Educational training, new employee orientation, and member of unit counsel
Patient Service Representative
IHA/Associates in Gynecology and Obstetrics, Ypsilanti, MI 09/2001 – 04/2004
§Responsible for receiving and greeting a large volume of patient calls
§Scheduler for 12 medical providers
§Triage calls to medical staff
§Verify insurance eligibility
§Prepare patient charts and medical records
§Collection of medical and demographic data
§Greeting and checking in/out of 200+ patients per day
§Charge entry and billing
§Personal trouble-shooter for doctor
Assistant Manager/Property Director
Ford Lake Landing/Concord Management, Ypsilanti, MI 04/1999 – 09/2001
§Responsible for managing and directing a 184-unit apartment community for a leading property management company
§Prepared and controlled property budget and finances: Invoicing, A/R & A/P, bookkeeping, contract negotiations, business administration
§Leased “Market Ready” apartment homes to diverse community: customer relations, marketing & advertisement, rent collection, resident retention and resolution, and enforcement of lease agreements and policies
§Prepared and certified all resident files for state compliance audits
§Assist in all HR related issues; payroll, employee incidents, scheduling, recruitment, interviewing, hiring, training, and termination
§Awarded “Top Leasing consultant in North Eastern Michigan” 2000
Education
Washtenaw Community College, Ypsilanti, MI
§Associates Degree in Social Sciences and Humanities- Human Services
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