Customer Service Insurance
Resume:
MICHELLE R. Collins
Chandler, AZ 85286
CELL # 602-***-****
To Whom It May Concern:
I can offer strong organizational, interpersonal and leadership skills. As a strong team player, I have been able to increase my skills and experience high productivity.
I completed my Associates Degree in Health Care Administration and will have my Bachelor’s Degree in Behavioral Health. If given the opportunity I would prove to be a valuable asset to your company.
I appreciate your time and consideration of my application and look forward to discussing my qualifications with you at your convenience.
You can reach me at my home address, at 602-***-****, or at ********@*****.***
Sincerely,
Michelle R. Collins
Enclosure: Resume
MICHELLE R. COLLINS
1370 W Pelican Ct
Chandler, AZ 85286
Cellular # 602-***-****
OBJECTIVE: To obtain a position in which I can use my knowledge, experience, and customer service skills in a challenging environment with a company that offers training and advancement.
EDUCATION: Attended Western International University
Attended Axia College of University of Phoenix
Business Courses through Apollo College
Attended Mesa Community College
Dobson High School
TRAINING: WordPerfect 5.1/6.0, Microsoft Word, Excel, PowerPoint, CPT, PBM, Outlook, 10- key, PeopleSoft, PCN, Source, Medisoft, and Nterprise, Oracle, IS3Finance, Chiropractic Assistant Certification, AA Degree in Health Care Administration
PROFESSIONAL University of Phoenix, Tempe Arizona
EXPERIENCE: Executive Financial Counselor
December 2007 to May 2015
Finance Mgr: Lisa Farlinger 602-***-****
RESPONSIBILITIES: Conducted student financial interview and or orientations, facilitated student finance intake process ensuring compliance meeting company policies and federal regulations, established and maintained student financial profiles, prepared deposit and cash posting transaction in accordance with established procedures, coordinated direct billing programs, performed student accounts, database, and file maintenance activities, maintained student financial aid accounts, attend and participated in team meetings, mentorship/ training of new employees and current employees, and back up for team members.
Patient Account Representative
Pioneer Cardiovascular Associates, Tempe, AZ
September 2006- January 2007
Office Mgr: Joceile Lierly 480-***-****
RESPONSIBLITIES: Followed up on calls of outstanding claims patient/ insurance company, ICD/ CPT coding, entered charges and payments on accounts, contacted collection agency with outstanding debtors, answered and investigated patient phone calls.
Patient Account Representative
Mesa Pediatrics Professional Association, Mesa, AZ
April 2004 – September 2006
Office Mgr: Ann Rea 480-***-**** ext. 201
RESPONSIBILITIES: Daily reconciliation of charges and
payments, followed up on outstanding claims with insurance
companies, confirmed patient eligibility with insurance companies,
posted payments and adjustments, account audits, answered and
investigated patient and insurance correspondence, answered calls from patients and insurance companies with regards to outstanding balances and claims issues, and followed up on delinquent accounts, recommended outside collections on accounts not resolved.
Front Office Medical Secretary.
Desert Bone and Joint Surgeons, Mesa, AZ
July 2001 – April 2004
Office Manager: Linda Kolich 480-***-****
RESPONSIBILITIES: Answered incoming calls from patients and other provider offices. scheduled new and follow up appointments. verified and called in prescriptions, checked patients in and updated personal information, verified insurance coverage and benefits, Prior authorizations, maintained patient medical records, collected outstanding balances as well as copays at time of appointments, processed industrial claim forms, balanced daily deposits, trained new employees, daily transcription for providers.
Front Office Medical Secretary
Family Care Associates, Mesa, AZ
September 2000 – July 2001
Supervisor: Mimi Elliott 480-***-****
RESPONSIBILITIES: Answered all incoming calls from patients and other healthcare provider offices. Scheduled new and follow up appointments. Verified and called in prescriptions, checked patients in and updated demographics, verified insurance coverage and benefits, maintained patient medical records, collected outstanding balances as well as copays at the time of visits, balanced and prepared daily deposits.
Front Office Medical Secretary/ Chiropractic Assistant
Kasian Chiropractic, Chandler, AZ
June 2000 – September 2000
Office Manager: Madaline Kasian 480-***-****
RESPONSIBILITES: Answered incoming calls from patients, scheduled new and follow up appointments, checked patients in, updated personal information, verified insurance coverage and benefits, maintained patient medical records, collected outstanding balances as well as copays at the time of appointments.
Front Office Medical Secretary/Chiropractic Assistant
Active Care Chiropractic, Tempe, AZ
December 1998 – June 2000
Owner: Dr. Don Dearth 480-***-****
RESPONSIBILITES: Answered incoming calls from patients, scheduled new and follow up appointments, checked patients in and updated personal information, verified insurance coverage, checked status of old insurance claims, sent new claims out to insurance companies. Obtained authorization for chiropractic services, maintained patient medical records, collected outstanding balances as well as copays at the time of appointments.
REFERENCES: Available Upon Request.
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