Customer Service Project
Resume:
Houston, Texas *****
Cell: 832-***-****
email: **************@*********.***
michele Penson-Pidgeon
WORK EXPERIENCE
Stewart & Stevenson, LLC, Houston, TX 2010- 2015
Quote Analyst- Purchasing Supply Chain Manufacturing
Developed customer quotations in accordance with company policies and contractual requirements
Analyzed incoming customer Requests for Quotations (RFQs)
Developed budget estimates for customer RFQs based on prior and current project costs
Utilized financial analysis of prior customer projects relative the technical specifications of new RFQs to provide accurate quotations
Created and maintained various data libraries to document and substantiate vendor costs, vendor warranties, vendor deliveries, and terms of sale, technical data, and other related data elements
Facilitated the Company Quotation Approval Process; Coordinated, consolidated and prepared Company responses and associated documents to customer RFQs
Created and maintained customer files to document the Company’s responses to customer RFQs.
Responded to customer RFQ change requests
Analyzed financial and accounting statements and reports regarding manufactured products to identify new methods to improve efficiency and increase profits
Consulted with Company managers to document manufactured product production and delivery costs
Tracked, analyzed and monitored actual production costs vs. budgeted costs to identify cost variances; assisted with the development of product standard costs based on data
Ensured product requirement documentation properly defines customer expectations and internal capabilities
CPI Enpro Industries Stafford, TX 2010
Customer Service Representative/Project Specialist /Manufacturing
Managed the entire project life cycle beginning with the sales quotation development and proposal, through production and the post completion warranty period, including joint project P&L responsibility with the sales department
Served as the customer’s advocate on the project, including coordination of customer communication, and requested project change orders
Ensured customer expectations are met by the company
Ensured the company meets customer delivery expectations by anticipating issues and implementing corrective action plans on an ongoing basis
Corrected shortfalls in all project goals including delivery, P&L, quality and engineering
Coordinated the overall project management efforts among the project managers at various manufacturing facilities involved in the manufacturing process for an assigned project
Implemented and maintained the reports necessary to manage the entire project life cycle
Developed and recommended plans for implementation and administration of multi-site projects
Stewart & Stevenson, LLC. Houston, Texas 2007-2008
Project Coordinator- Manufacturing Well Stimulation
Maintained projects from contract review to ensure deadlines, ordered (BOM) build of material and scheduled deliveries for domestic and international shipments and determine in conjunction with the Project Manager, critical tasks and milestones for from cradle to grave to ensure solid project completion
Scheduled shipments with freight forwarders in effort to meet critical deadlines for complete spread to ship in accordance with customer contract
Tracked international and domestic deliveries from port of Houston to final destination and created (BOL) Bill of ladings for all shipments
Continued to track shipments to completion from warranty assurance
Documented and communicated status, issues and risks within project scope and maintained (POC) Percentage of Completion margin for each job starting from 25% incitation of job to 100% completion
Worked with engineers, production and manufacturing managers to independently consolidate and analyze blueprints, build of material, parts inventory for each to effectively meet project schedules
Solid understanding of internal and external economic factors such as cost, margins, and profit impact of decisions affecting the division business
Prepared the Warranty team with all the material, information once in the field domestic and international for complete customer satisfaction
Exel Logistics, Inc./Hewlett Packard 2000-2007
Customer Service Group Coordinator Buyer/ Supplier Representative
Negotiated with manufacturers and distributors to support purchasing goals to achieve cost savings and timely deliveries
Vendor selection and sourcing suppliers for projects and purchase orders
Processed order placement, expediting and tracking, price negotiations, vendor relationships, and competitive bid process, analyze suppliers, perform analysis and planning of inventory, and ensure compliance with company policy and procurement regulations
Responsible for all aspects of the procurement process including: preparation of quote analysis, sourcing and prequalify suppliers, evaluate material and services, database maintenance, file management, invoice issue resolution, and audit support.
Input, prepared, issued, tracked and expedited POs
Developed and issued competitive bid packages and monitor changes -negotiate price, terms & conditions, delivery, and contract changes with suppliers
Assurance of global compliance with HP and 720 Suppliers while maintaining Supply policies, procedures and statutory requirements
Managed vendor performance service levels and maintained appropriate inventory levels
Increased co-ordination between the various Supply functions, Engineering, Projects, Production and Manufacturing to ensure project completion time
SOFTWARE/TECHNICAL SKILLS
SharePoint, MS Office Suite, Word, Excel, Power Point, Outlook, Win2007, SAP, AS400, Topex, DCS and Lotus Notes, JD Edwards, Kwiq Tag, Access, Mapics, Auto desk Vault, Acrobat, PDF
Certification Echocardiography and Electrocardiography
Licensed Notary Public
70 College Hours
Houston Community College
Prairie View A & M University
Southwestern Technical Institute
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