Customer Service Representative
Resume:
Tanni Nge
Sugar Land, TX ***79
Phone #: 832-***-****
***********@*******.***
OBJECTIVE: To obtain a career as an engineer in a manufacturing company. I want to be a part of a company that encourages professional growth and development, utilizing my acquired skills and knowledge.
EDUCATION:
2011 – Dec 2014: BS in Technology Engineering, Process Plant Concentration, Technical Pathway, McNeese State University.
Jan 2006 – Aug 2007: Associate Degree in Process Technology, Houston Community College, Houston Texas
My Degree program gave me a good mastery of process equipment, process system, instrumentations, industrial processes, safety, quality control, troubleshooting, and process operations.
June 2003 – Jan 2006: Associate Degree in Computer Information Management. Ashworth College, Norcross Georgia.
EMPLOYMENT:
Jan 2013 to Present: Dow Chemical (EPOXY 2 Plant)
Analytical Technologist B6201 Lab
Ensures EH&S compliance for Epoxy 2.
Monitors and maintains calibration of laboratory instrumentation.
Handles complex non-routine analytical applications for the stakeholder plants and processes.
Trains and qualifies lab operators, who perform routine analyses.
Ensures ISO compliance across areas of responsibility within the work center and as relates to lab operation, works with business ISO resources to establish and implement best practices.
Maintains LIMS database
Implements and maintains chromatography data system.
Reviews and maintains the analytical sample plan for Epoxy 2
Works closely with the Business Analytical Leader/Analytical Specialist (review of analytical methodology, capability, technology etc., including response to ILU requests).
Provides support to Business Analytical Leader and Analytical Tech Center (ATC) for method development.
Work with ATC to solve plant issues as needed.
Must be able to develop and maintain the yearly capital plan for equipment
Participate in Internal or External ISO and EH&S Audits
Evaluates and improves efficiency and productivity of work process in laboratories.
Implements new instrumentation and analytical methods, documents, MOC, trains appropriate personnel, at the direction of the BAL, BAS or other Technology Center initiatives.
Fosters interactions with analytical counterparts at other global sites to promote consistency, technology sharing, personnel development, etc.
Ensure laboratory knowledge is appropriately documented either in CRI or internal operating discipline
Active member of Epoxy Analytical Team, Site Analytical Leveraging Team, Epoxy Quality Team
Accountable for calibration of analytical equipment and preparing standards
Responsible for complex GC and LC maintenance and troubleshooting
Responsible for complex Auto Titration maintenance and troubleshooting
Prepare of analytical standards
Well versed in working in a team environment and leading to achieve goals.
Strong knowledge of Sample Manager Laboratory Information Management Systems (LIMS)
Strong knowledge of application of the CDS system, EZChrom
Dec 2007 to Jan 2013: Dow Chemical (EPOXY 1, GMA & LEN Plant)
Analytical Coordinator B5210 Laboratory:
Analyzed all processes, final products, and raw materials for the Epoxy 1, GMA, and LEN Plants. This includes over 100 products and in process samples
Calibrated and troubleshoot 56 laboratory instruments.
Responsible for packaging waste per RCRA Guidelines and made sure the ISO 9000 requirements are respected.
The B5210 Laboratory equipment and instrument under my management included gas chromatography, liquid chromatography, GPC, titrators, X-Rays Fluorescents analyzers, Bomen near Infrared Spectroscopy, Kinematics Viscosity baths, Viscotek Triple Detector Size Exclusion Chromatography, Shimadzu TOC .
Aug 2005 to Dec 2007: Kambuso Inc.
Customer Service Representative:
Received sales order and initiated shipping of equipment and parts.
Built database for equipment and parts to ease management and inventory.
Diagnosed and analyzed Electric Wheelchairs for Minor repairs and recommended corrective actions.
Special Skills: I can learn very quickly and want to learn.
Read, Write and Speak French fluently.
Very flexible and knowledgeable with computer skills
Works well with wide variety of people in many different functions, at different sites and within different parts of Epoxy
References: Upon Request.
Contact this candidate