Customer Service Sales

HERMAN RATLIFF III

**** ***** ****** ****** *****, IL 60053 ph: 847-***-**** e: chipratliff@comcast.net OBJECTIVE

SUMMARY

A client driven professional with strong communica on, analy cal, and marke ng skills, who achieves success in a variety of highly compe ve industries, and cu ng-edge markets. Strong business qualifica ons with hands-on experience in project planning and delivery, employee on boarding and recrui ng, account management, client support, and finance. PROFESSIONAL EXPERIENCE

DEPARTMENT/BUSINESS DEVELOPMENT

• Deliver superior, confiden al, key, high level coordinator and administra ve skill and insight within Fortune 500 companies.

• U lize my diverse business experience to provide op mum business insight and idea genera on to clients and management to ensure business growth.

• Establish and manage work plans and projects u lizing my MS Office exper se.

• Con nuously u lizing my skills, determina on, intelligence, and posi ve a tude, to achieve a degree of exper se, allowing me to become a favored point of contact with both internal and external clients.

• Establish processes to cut costs and boost administra ve/departmental efficiencies while successfully achieving deliverables.

• Create web and print promo ons (web sites, blogs, promo onal packs, etc.)

• Organize and implement marke ng strategies for web, social media (Facebook, Twi er), print, and television.

• Create promo onal video, email campaigns, and press releases.

• Created advanced presenta ons, spreadsheets, and correspondence for analysis and planning purposes.

• Directly responsible of departmental budget, travel, expenses reports, and ordering.

• Coordinate internal/external contacts and vendors to deliver projects within assigned meframe and budget.

• Coordinate internal and external vendors; nego ated pricing and worked with Accounts Payable to ensure prompt and accurate payment of invoices.

CLIENT RELATIONS/HR/RECRUITING

• Provide ini al and con nuous service to clients and companies.

• Troubleshoot and solve internal and external client issues with sites, service, and systems.

• Develop and execute sales business plans to meet and exceed sales and revenue goals.

• Perform system training with internal and external clients to ensure op mal use.

• Lead and coach co-workers in crea ng an outstanding customer experience; supported the management of the Branch sales objec ves which resulted in increased revenue and Branch's “gold” status.

• Deliver 100% Customer Sa sfac on in a mely, high quality and accurate manner.

• Supervised teams of customer service representa ves in call center and retail environment with focus on coaching, mentoring, and developing posi ve behaviors to ensure an excellent customer experience and mely resolu on.

• Reviewed resumes and interviewed job candidates to determine suitability for specific posi ons.

• Nego ated wages with candidates to maximize profit margin.

• Recruited poten al candidates for open posi ons both in person and online.

• Phone screened poten al candidates, and set up interview schedules for Hiring Manager(s).

• Ini ated new hire background checks and drug screenings; repor ng the results to the Sr. Staffing Manager

• Prepared new hire “on board” packages

• Served as point person between candidates, Staffing Manager, and Hiring Manager(s). WORK HISTORY

ADVOCATE HEALTH CARE (www.advocatehealth.com) Des Plaines, IL Jan. 2014 – Present Client Rela ons Specialist

Maintain rela onships with Advocate Occupa onal Health internal and external clients and their staff by self managing the selling process, client profiles, and marke ng intelligence. HERMAN RATLIFF III Page 2

KELLY SERVICES (www.kellyservices.com) Northbrook, IL Sept. 2013 – Jan. 2014 Recrui ng Coordinator – Allstate Insurance

Recruit Licensed Sales Representa ves for local Allstate Agencies within the Midwest Region. LIBERTY MUTUAL INSURANCE (www.libertymutual.com), Hoffman Estates, IL Jan 2013–Sept. 2013 Sales Representa ve

Built and developed client rela onships within local communi es to promote Auto, Home and Life Insurance products. JPMORGAN CHASE (www.chase.com), Elk Grove Village, IL Sep 2007–Sep 2012 Rela onship Banker

Established and deepened rela onships through proac ve communica on with clients. Lead and coached co-workers in crea ng an outstanding customer experience; supported the management of the Branch sales objec ves which resulted in increased revenue and Branch's “gold” status.

KRAFT FOODS (www.kra .com), Glenview, IL Aug 2001–Sept 2007 Sr. Administrator to Sr. Director, Sales Planning

Delivered superior administra ve skill and insight to the Sr. Director, Associate Director, and KCD Category Sales Planning Team. Supervised three (3) junior administrators - Responsible for training, delega ng projects, and managing work flow. YASKAWA ELECTRIC AMERICA (www.yaskawa.com), Waukegan, IL 2001 Customer Service Representa ve (Technical Services Group) Helped customers by determining their best course of ac on regarding repair or replacement of merchandise by explaining all op ons. Provided assistance to other departments to resolve customer issues, while monitoring customer orders, and proac vely providing service updates.

NJW & ASSOCIATES (www.njwassociates.com), Chicago, IL 1999-2001 HR/Staffing Coordinator - NJW & Associates

Assisted with recruitment efforts and interviewed job candidates to determine suitability for posi ons . Staffing Administrator - Kra Foods

Provided superior administra ve support to the Staffing Manager. WEST GROUP PUBLISHING (www.westlaw.com), Deerfield, IL 1994-1999 Special Telephone Account Rep 1996-1999

Senior Customer Service Representa ve (Team Leader) 1994-1996 TECHNICAL SKILLS

PC & MAC: Systoc; Microso Office Suite: Outlook, MS Word, Excel (Pivot Tables, Macros, V-Lookups), Access, and Publisher; iWork (Pages, Keynote, Numbers); iLife (Safari, Garage Band, iWeb, iPhoto); Quicken, Quickbooks; Social Media: Facebook, Twi er, You Tube, SurveyMonkey, others. EDUCATION / TRAINING / LICENSES

De Paul University, Organiza onal Management 2004

University of Illinois at Chicago, Business Management Life Insurance Licensed Rep, State of IL Oct 2007–Sept. 2014 Property & Casualty Licensed Rep, State of IL Jan 2013–Sept. 2014 Registered Representa ve Series 6 & 63 (Investment Licenses) Oct 2007–Sep 2012

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