Customer Service Medical Assistant
Resume:
Houston, TX, *****
**************@*****.***
DEMERIA A. ROGERS
OBJECTIVE
To acquire a position in a well-organized environment and have the opportunity to utilize my multi-faced skills. Also, to become an asset in performing assigned duties related to the position, above and beyond the normal requirements.
SKILLS & ABILITIES
More than six years of customer service/ collections experience
High level of energy and enthusiasm
Exceptional telephone personality, able to build rapport with every caller
Independent and solid team member with excellent customer service abilities.
Hard working, able to multi-task effectively
Excellent written/verbal communication skills
Proven ability to meet or exceed all sales and customer service goals
Flexible, attention to detail and the ability to learn quickly and effectively
Can work with Microsoft Word, Works, Outlook, Windows, and any internet or social network
EXPERIENCE
CUSTOMER SERVICE/ COLLECTIONS, UNITED RECOVERY SYSTEMS
2012-2015
Call customers using telephone, utilize computer systems to handle skip tracing
Properly identify customers
Follow Fair Debt Collection Practices Act (FDCPA) laws and procedures
Inform clients of overdue accounts and amount currently owed, attempt to collect payment
Update proper information needed
Listen attentively to the customer’s situation and negotiate arrangements based on each customer’s situation
Research and resolve customer’s disputes and inquiries
Remain calm, and professional during stressful circumstances
Show empathy for customer’s problems and resolve issues by taking the appropriate action
Meet and exceed goal expectations
CUSTOMER CARE SPECIALIST, ACS, XEROX COMPANY
2010-2012
Answering phones in a call center environment
Deliver a positive customer service experience
Be an effective problem solver.
Conflict Resolution
Provide support for software and hardware issues for malfunctioning devices
Sale special promotions
Upgrade plans for customers
Meeting all expectations of the client’s needs
Show empathy for customer’s problems and resolve issues by taking the appropriate action
Research and resolve customer disputes and inquiries
Balance quality and quantity, provide information accurately and professionally in a timely manner in order to assist the maximum number of customer’s
Maintain confidentiality for customer’s personal information
Remain calm and professional during stressful circumstances
Customer Service/ Collections, United Recovery Systems
2008-2010
Call Customers using telephone, utilize computer systems to handle skip tracing
Properly identify customers
Follow Fair Debt Collection Practices Act (FDCPA) laws and procedures
Inform clients of overdue accounts and amount currently owed, attempt to collect payment
Update proper information needed
Listen attentively to the customer’s situation and negotiate arrangements based on each customer’s situation.
Show empathy for customer’s problem’s and resolve issues by taking the appropriate action
Research and resolve customer’s disputes and inquiries
Remain calm and professional during stressful circumstances
Meet and exceed goal expectations
Camp Counselor, YMCA Houston
2006-2008
Organize and lead a variety of small and large group activities
Help write and implement a weekly schedule for the camp group
Ensure site is kept clean and organized
Communicate with parents about participant’s experiences and report concerns to camp leadership
Assist in maintaining accurate program records including incident reports, logbook documentation, and daily attendance
Know and understand all emergency procedures
Know, enforce, and follow all safety guidelines associated with the camp
Being responsible for campers’ safety and whereabouts at all times
Ability to work as a member of a team and accomplish tasks with little direct supervision
Have leadership and counseling skills
EDUCATION
HIGH SCHOOL FOR LAW ENFORCEMENT AND CRIMINAL JUSTICE, DIPLOMA
Emergency Operator Certification, Law Enforcement and Criminal Justice
First Aid and CPR certification, Houston, TX
Pre-Med, Lamar University, Beaumont, TX
Medical Assistant, Sanford Brown College, Houston, TX
REFERENCES
UPON REQUEST
Contact this candidate