Human Resources Resource

SUSAN GEIGER

Email: *********@*****.*** Cell: 602-***-****

Human Resource Executive with strong internal and external customer focus. Extensive background in developing, aligning, and deploying strategic business initiatives across hi-technology, financial services and manufacturing businesses (union and non-union) while developing a cutting edge Human Resources team. Key strengths are:

Strategic talent planning

Pro-active employee relations management

Experience with M&A

Change management leader

Extensive leadership / employee coaching

Employee satisfaction and engagement

Creative problem solver

Innovative recruitment and retention

Professional Experience

Bank of America 2009- 2015

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations

HRBP / Team Manager, Human Resources, Phoenix, AZ

Recruited, developed and retained HR team of 17. This team received numerous “best in class” awards from leaders and employees across the organization.

Partnered with the Market President to develop a talent and succession planning program, which was quickly adopted by the area leadership team. Increased employee engagement and improved time to fill roles by 75%.

Created and led a core labor relations team, successfully partnering with key stakeholders across the company,

Reviewed trends of issues by region, developing the appropriate coaching or training to address the issues.

Firesky / Cheyenne Mountain Entertainment 2007- 2009

A software development company specializing in games for handhelds, consoles and PC’s

Director of Human Resources, Phoenix, AZ

Developed and drove three year HR Strategic and tactical plan for the organization.

Acquired a software development company in CA and opened subsidiary in MA. Managed integration of policies, procedures, classifications, job bands, salaries and transition of benefits.

Assessed internal change management needs due to growth (doubled workforce in one year, hiring 80+) and implemented multiple employee / leadership avenues for company and industry communication within 90 days.

Developed benefits and wellness programs across the organization, saving 30% in plan costs from initial design

Encore Capital Group 2004-2007

A leading accounts receivable management firm

Director of Human Resources, Midland Credit Management, Phoenix, AZ

Responsible for all facets of human resources including employee relations, recruitment, training and benefits.

Facilitated training and process integration through two acquisitions and one joint venture (U.S. and India)

Developed and implemented a Consumer Driven Health Plan, exceeding enrollment goals by 80% (self insured). Created and implemented cross-site wellness initiatives.

Worked through several critical employee relations issues that involved assessing threats and working with federal and state authorities, all of which were managed to positive outcomes.

Drove cross-site Fortune 100 team, working to make Encore Capital an employer of choice.

Email: *********@*****.*** Cell: 602-***-****

Cox Communications 2002-2004

Fortune 400, national multi-service broadband communications company

Director of Human Resources, Phoenix, AZ

Recruited to a new role to develop a high performing team, hired and developed a team of HR professionals.

Initiated nomination as an “Employer of Choice” and led actions resulting in extensive company recognition.

Pro-actively educated and coached both leadership and employees through continuous attempts at unionization by the CWA, successfully maintaining a union free environment.

Partnered with area leaders on the Arizona Diversity Leadership Alliance, culminating with a Diversity Symposium in 2003. Developed and presented a workshop, which was voted #1 by attendees.

Honeywell International / Allied Signal 1998-2002

Fortune 100 technology and manufacturing leader of aerospace, transportation and technology products and services

Manager of Human Resources (2001-2002), Engines & Systems, Phoenix, AZ

Managed four Reductions in Force, as well as international outsourcing activity, merit deferment plan and the GE interest while maintaining non-union status and retaining key talent.

Human Resource Leader (1998-2001) Commercial Electronic Systems, Phoenix, AZ

Textron 1995-1998

Fortune 200 global multi-industry leader in aircraft, industrial and automotive products, fastening systems and finance

Corporate Human Resource Manager (1998) Avco Financial Services, Costa Mesa, CA

Promoted to HQ to lead the HRM’s, managing compensation, staffing, and employee relations nationally.

Implemented a recruitment strategy decreasing new hire cycle time by 50% and reducing network costs by 30% for a network of 600 retail offices nationally.

Facilitated the transition of Executive Leadership within the Denver call center of 800 employees while instituting pay practices that decreased turnover by 10% in the first sixty days.

Managed the successful integration and onboarding for 500 employees gained through an acquisition.

Regional Human Resource Manager (1997-1998) Avco Financial Services, Phoenix, AZ

Human Resource Manager (1995-1997) Textron Automotive Company, Troy, MI

Led a team of five, managing compensation, staffing, safety, employee relations, and training. Partnered with leaders and employees through a UAW union drive, successfully maintaining union free status.

Advo, Inc. 1993-1995

A targeted print advertising company, reaching over 105 million households in the U.S. and Canada

Field Human Resource Manager, Marketing Force, Rochester Hills, MI (1994-1995)

Regional Human Resource Supervisor, Detroit, MI (1993-1994)

McDonnell Douglas Aircraft, Long Beach, California 1990-1992

A fortune 100 manufacturer of transport, trainer aircraft, and ancillary products (now Boeing).

Human Resource Representative (1992) Provided HR support on the MD-80 program.

CAP (Career Advancement Program) (1990-1991) Two-year high potential rotational training program.

Management Assessor (DDI) (1990)

EDUCATION/CERTIFICATIONS

Master of Arts, Annenberg School of Communications, University of Southern California

Bachelor of Arts, Sociology, University of Arizona

Global Leadership, Thunderbird, The American Graduate School of International Management

Certified Master Trainer –Achieve Global (formerly Zenger Miller), Certified Trainer - DDI

Mediation Training (ADR) - Certified through The Superior Court of Arizona

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