Sales Customer Service

LA SHON SIMMONS

832-***-**** *******.******@*****.***

ADMINISTRATIVE

Professional Profile

Self-motivated, service-focused professional with 10+ years in administrative capacity seeking to leverage both experience and education as a business manager. Confident, detail-oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values.

Skills Summary

Sales & Marketing • Strategic Planning • Customer Service • Project Management • Professional Attitude • Team training & development • Microsoft Office (Word, Excel, PowerPoint), • Oracle

Education/Training

ITT Technical Institute, Houston Texas

Bachelor of Applied Science in Project Management in Administration

Graduation: September 2017. GPA: 3.67

ITT Technical Institute, Houston Texas

Associate of Applied Science Degree in Business Management Associates

Graduation: December 2015. GPA: 3.67, FBLA, President

Professional Experience

U-Haul Moving and Storage, Houston, TX June 2008 – February 2016

Assistant Store Manager – Conduct audits, maintain database by entering new and updated client and account information. Reconcile customer accounts. Prepare adjustments and credit memos. Process invoices and billings. Prepare aging reports. Prepare data for computer entry by compiling and sorting information; establishing entry priorities. Enter employees account data, contribute to team effort by accomplishing related results as needed. Clerical responsibilities, maintaining and filing company and customer records. Computer savvy in the use of MS office, Oracle programs and other automated databases.

Sales Manager - Bona Vita Global Inc., Houston, TX June 2014 – Dec. 2015

Sales Associate - Avon, Houston, TX March 2008 – Dec. 2015

Liaison in team sales, maintained an efficient work environment, and completed administrative duties, answered phones, greeted visitors and alerted appropriate parties of guest, maintained a visitors log, processed all incoming and outgoing mail, performed I.T. duties such as troubleshooting and other request/issues, copies/printed documents and assisted with creating marketing material, maintained and kept inventory and stock on material, processed sales, sales orders in-person, on phone, kept all common areas clean, obtain freight quotes, scheduled pickups and deliveries of samples, purchase orders, materials and processed invoices

Awards/Certifications

Technical Training: (Human Resources Management/ Personnel Administration) Records Management, Information Management/ Protection Certificate of training Forklift USA LLC.

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