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Maintenance Customer Service

Location:
Chicago, IL
Posted:
March 10, 2016

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Resume:

Vladimir Nesterchuk

*** ***** *** - *******, ** *0703

917-***-**** - actvw4@r.postjobfree.com

Operations ... Maintenance ... Engineering

Over 20 years of experience in the Maintenance Field. Dynamic and results-oriented professional with diverse experience in performing preventative, predictive and routine maintenance tasks. Highly reliable individual with profound technical and electrical knowledge, problem analysis and problem-solving skills, able to troubleshoot issues, repair failures of buildings and equipment, and ensure maximum equipment efficiency and effectiveness. Enthusiastic individual and an excellent communicator recognized for ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels.

AREAS OF EXPERTISE

Project Lifecycle Management

Team Training & Mentoring

Problem Solving

Regulatory Compliance Issues

Boilers and HVAC knowledge

Knowledge of various property tools, equipment and systems

Managing/Delegation

Interpersonal Skills

Process Redesign / Reengineering

Cost Reduction / Budget Controls

Inventory / Materials Management

Knowledge of NYC DOB/ ECB rules and regulations

Work Experience:

Maintenance Director- Richman Property Services… Stamford, CT 2010- Present

(Investment Banking, Development, Construction, Asset Management, Mortgage Banking, Ranking top 10 in residential property owners)

(Residential townhouses located on nearly 42 acres 100 buildings-431 units total)

www.therichmangroup.com

Interview, screen and recommend potential maintenance technicians, custodial, or grounds personnel.

Supervise/ train/ mentor all maintenance, custodial, and grounds personnel.

Conduct research and evaluate all current and potential products used in the maintenance and upkeep of the property.

Schedule and provide direct supervision of all in house-and/or vendor work.

Manage processes and delegate various duties of service requests from tenants, ensuring completion with established deadlines.

Responsible for the inventory, ordering and delivery of all necessary supplies and equipment for the maintenance, custodial and grounds departments.

Assist with disciplinary/promotional recommendations required for all maintenance, custodial, and grounds personnel.

Ensure and comply with OSHA (occupational Safety and Health Act) standards at all times.

Responsible for inspecting and reporting any unusual conditions regarding the property by filling out an Incident Report Form.

Responsible for the supply and upkeep of all personnel tools/equipment, property of Richman Property.

Provide exceptional customer service in accordance to Richman Property Services Inc. policies and procedure manual’s philosophy.

Gatekeeper to inventory of maintenance supplies and parts.

Responsible for purchasing supplies and outside services, while adhering to the premeditated department budget.

Participate in monthly meetings with upper-management to discuss the on-going property preventative maintenance plan.

Other duties as assigned.

Assistant Maintenance Director- Georgetown Mews Owners Corporation… Kew Gardens Hills, NY 1994 – 2010

(Residential cooperative located on nearly 60 acres 36 co-op buildings - 930 unit’s total)

www.Georgetownmews.com

Supervised Service Technicians including delegating work, reviewing service requests and training.

Prepared vacant units, as needed, for new residents ensuring that the unit meets the company’s standards/checklist.

Reviewed vendor bids and schedule vendors.

Reviewed contractor bids and schedule contractors.

Tracked inventory and ordered supplies, code bills and managed budget.

Maintained the exterior grounds of the property and conduct seasonal duties such as snow removal and planting.

Conducted walk-through of entire property to ensure everything is in working order; if not, took the appropriate steps for corrections.

Prepared for inspections: Inspected all aspects of property; grounds, building, vacant apartments, fire alarms, as part of preventive maintenance and curb appeal.

Troubleshoot service requests daily for residents by prioritizing the service requests and ensuring they are completed in a timely manner.

Repaired, adjusted and replaced entire plumbing systems including waste, vent, water piping, valves and other various fixtures and equipment.

Installed and repaired plumbing fixtures such as sinks, bathtubs, water heaters, hot water tanks, garbage disposal units, and dishwashers.

Conducted routine maintenance of air conditioning, heating systems and boilers.

Performed repairs and proactive maintenance projects: Including but not limited too painting, plastering, carpentry, tiling, electric, masonry, window repair, waterproofing, stoppages and any other maintenance related duties such as roof and gutters repair, glass replacement, insulation installations, repair and replacement of locks.

Provided expected and unexpected service to residents while maintaining the property.

Military Experience:

Served as 1st Sergeant, Engineering Division in the Soviet Army 1988 – 1990

Education:

A.S in Engineering and Mechanics

Technical College of Kiev, Ukraine – June 1992

Certifications:

Lead Paint certified - May, 2010.

EPA Certified as Universal with Sections A 1, 2, 3 - June, 2010

UPCS Inspector -March 2013

Languages:

Fluent in Russian, Ukrainian, Polish, and Spanish.

Skills & Machinery Operation:

Snow removal equipment

Forklifts

Cherry pickers

Bobcats

Full knowledge in maintenance including but not limited to carpentry, electrical, plumbing, painting, heating, purchasing and bidding.

Ability to assess damage and estimate cost of repair.

Knowledge of local, state and federal laws.

Knowledge of fair housing Laws.

References available upon request



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