Customer Service Professional Experience

WILLIAM STEPHENSON

**** ****** **, *******, *******, 33872

**********@*****.*** I 863-***-****

Transportation Executive

Highly driven, experienced transportation leader with knowledge in all phases of transportation. Performance, focused leader with extensive experience building lasting business relationships with a high emphasis on maintaining a superb customer/client relationship by offering the best customer service in the industry.

Strengths include:

• Program Development • All Aspects ofOperations • Freight Movement

• Branch/Office Mgmt • Customer Service • Dispatching

• Relationship Development • Client Development • Interview/Hiring

• Conflict Resolution • Vendor Rate Negotiations • Employee Management Professional Experience:

Canadian Trncking Company 2013-Present

Consultant

• Analyzing Equipment Utilization

• Traffic Lane Balance

• Account Revenues Per Lane

• Operations Information Flow-Customer to Dispatch to Driver etc.

• Line Haul scheduling to meet Service Requirements JWB Logistics 2000-2013

Vice President

• Pioneered launch of company in 2000

• Developed qualified leads and solicited freight from new customers

• Manage the local office; including: budget, personnel, and equipment

• Negotiate rates with venders: FTL, L TL and air

• Interview and hire new employees

• Handled all commodities associated with Reefer, Van & Flat Bed Traffic

• Streamlined processes and reduced annual operating expenses by $25,000 in year 2 through focused process improvement and execution of overhead costs relating to insurance, communications, ect.

• Created and administered stafftraining, coaching and performance improvement programs

• Perform annual reviews and discuss plans for improving performance of employees. Maintain TSA compliance training records and other records required by the corporate office of AlT. 1

Heartland Warehouse & Distribution 1994-2000

Vice President

• Controlled operations for both the warehouse (freezer 25,000 sq. ft. & dry 25,000 sq. ft.) as well as trucking department

• Facilitated strategic initiatives, successfully attracting customers to utilize the warehouse facility as we II as incorporate the trucking side of the business for the distribution of their product

• Customized rates and service levels unique for each customers transportation needs

• Developed an innovative inventory control format for each individual customer

• Handled daily opemtions of incoming and outgoing domestic shipments Public Freightways 1991-1994

Director ofOperations

• Handled all aspects of incoming and outgoing shipments, customer's caBs, booked routes, tmcking, tracing and billing shipments

• Negotiate rates with carriers and vendors

• Dispatched local pick-up and delivery

• Led nine terminals from Calgary to Vancouver Island

• Revamped hiring and succession planning

• Directed the realignment of line haul and city operations that both reduced costs and improved the services provided

• Devised and implemented innovative management strategies, team building sessions and facilitated round table discussions with team leaders. Significantly improved morale over both the short and long term as a direct result of these strategic interventions

• Improved organizational reputation, credibility and market position Education:

Weston Collegiate Institute

Toronto, Ontario

Humber College, Toronto, Ontario

Toronto, Ontario

2

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