Customer Service Data Entry

Brigitte Portelle

**** ****** **., *********, ** 20833

301-***-**** • *********@***.***

Gateway City: Washington, DC

Citizenship: United States

ITMI Certified Tour Director

Career Objective French Travel and Tourism Advisor

Languages Fluent: French

Tour Director / Guide Experience

Washington DC Certified (5 years) Washingtonian Tours, Tour Mobile Sightseeing, Tours By Locals, Big Bus Tours

USA & Canada Fall Foliage Tour (Newmarket Holidays, UK) Jay Peak Vermont, Summit, Maine, Boston, Massachusetts, Quebec City & Montreal, Quebec

Boston City Tour (15 year resident)

San Francisco / Sausalito / Sonoma Wine Country

Monterey / Carmel / 17 Mile Drive / Big Sur (2 days) ITMI FAM

New York (Working on License)

Paris, France (4 year resident)

Familiarization Tour / Cruise Experience

Austria / Hungary (2 weeks) Religious Tours

Rome, Italy (2 weeks) Religious Tours

Additional Experience and Skills

Book Translator (2 years) French to English, Dominican House of Studies, Washington DC

Customer Service Associate (9 years) Call Center / Customer Relations / Information Resource Specialist

Data Entry / Collection Agent (2 years) Travel Agent Ombudsman

Administrative Support / Staffing (3 years)

Domestic Independent Travel / Destination Knowledge

California / Nevada Los Angeles, Universal Studios, Beverly Hills, San Diego, Las Vegas; Arizona / New Mexico / Utah Grand Canyon, Lake Powell; New York / New Jersey / Penn Dutch Country Niagara Falls, Atlantic City; Virginia / Maryland / Delaware Mt. Vernon; Massachusetts Concord, Hyannis, Cape Cod; New Hampshire / Vermont / Maine Lake Winnipesaukee, Stowe, Burlington, Kennebunkport; Eastern Canada Toronto, Montreal, Quebec

Education

International Tour Management Institute, San Francisco - Certified Tour Director

American University of Paris (1 year) Psychology & English

The Sorbonne, Paris – French Language & History Studies

Daniel Webster Business College (1 year) Marketing

Red Cross / CPR Certified

Personal Interests / Hobbies

• Photography, Art, History, Biking, Hiking, Wine Enthusiast

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