Human Resources Management

Human Resources Manager/Director ~Employee Relations Manager/Director

Summary Of Qualifications

Highly organized, energetic, and innovative human resources professional, offering comprehensive training and extensive work experience in establishing employee relations, organization and workforce administration, and executive recruitment. Possess strong background in all facets of HR functions, along with expertise in personnel training, relationship building, motivation, general management, and performance optimization. Proven track record in implementing strategic improvements, creating productive business partnerships, and providing value to employers. Regarded for consistently producing high-quality results.

Areas of Expertise

Benefit Administration

Administrative Management

Staff & Personnel Relations

Program Development

Budget Management

Strategic Planning

Hiring & Training

Payroll Management

Policies & Procedures Development

Customer Service

Operations Management

Cost Reduction

Project Management

Organizational Development

D.O.T. Management

Conflict Resolution

Professional Experiences

Manager, Human Resources § Eco-Energy Global Biofuels, LLC., Franklin, TN § 2014-2015

Managed/coordinated all HR programs/policies to include: staffing, performance management and merit review process, benefits enrollment, relocation processing, progressive discipline and termination process, succession planning, the internal complaint process, bench strength development, recruiting and training.

Highlights:

Represented the company at labor commission and unemployment hearings, and participated in follow-up communication and investigations as needed. Coached managers on proper handling of unemployment claims and hearings.

Administered and coordinated Department of Transportation (DOT) compliance, record keeping, reporting, training and auditing as it relates to FMCSA, and to ensure that the company remained in good standing with all federal, state, and local DOT and transportation related regulations.

Monitored, communicated, and took action on monthly, semi-monthly and ad hoc reports to include: turnover, bench, succession planning, open positions, severance agreements, benefits billing, and payroll.

Developed and implemented people strategies to drive the business by integrating ideas, providing innovative solutions, and developing best practices to ensure optimal support of the business.

Human Resources Manager § Lowe’s Companies, Inc., Dallas, TX § 2006–2014

Assumed full accountability in handling all human resources and payroll operations, including worker’s compensation, leave of absence (LOA), recruitment/hiring, on-boarding/orientation, benefit administration, organizational development, and unemployment insurance.

Highlights:

Taught and supervised managers on human resources management functions, including employee recruitment, performance, and discipline.

Developed Human Capital strategies and solutions including leadership development, succession planning, strategic staffing, and organizational design and effectiveness.

Played an integral role in ensuring the alignment of business practices with corporate vision and core values, while collecting comprehensive input from colleagues.

Provided compliance to Department of Transportation (DOT) regulations by supporting and maintaining the maintenance of a safe, incident free, healthy and environmentally friendly work place; particularly as it applies to maintaining and promoting compliance of the company vehicle and equipment preventative maintenance and driving programs.

Maintained compliance with governmental agencies as well as federal, state, and local laws and regulations, including Occupational Safety and Health Administration, Family and Medical Leave Act, affirmative action, unemployment, and various others

Area Sales Manager § Department of Defense (AAFES), Mary Esther, FL § 2004–2005

Provided expert oversight in succession planning, strategic staffing, and payroll optimization to guarantee accommodation of customer needs and accomplish payroll budgets.

Highlights:

Successfully minimized shrink from 2.5% to .7% through extensive employee training, expertise in staffing, and complete execution of policies and procedures.

Spearheaded the development of special events and promotions while coordinating with vendors to produce additional volume.

Utilized quality hiring practices and frequent staff training to cultivate team-oriented environment, which developed employee morale and lessened employee turnover rate.

Devised training programs encompassing recruitment, customer service, sales, merchandising, loss prevention, budgeting, and operational control.

Employee Relations Specialist § Gaylord Texan Resort and Convention Center, Grapevine, TX § 2004-2004

Demonstrated proficiency in handling various employee relations issues, including Equal Employment Opportunity (EEO) Laws and company policies/practices to staff. Carefully studied and evaluated trends to enhance diversity, work-life, or other HR programs.

Highlights:

Designed new programs and facilitated training on human resource management.

Provided consultative support to management in administering and resolving adverse actions, and EEO concerns.

Keenly participated in unemployment hearings and organized summary reports of employee relation issues.

Regional HR Representative (Employee Relations) Distribution Center HR Representative

Zale Corporation, Irving, TX § 2000–2004

Provided expert oversight to daily activities of human resource for 346 stores in 22 states. Closely monitored personnel and HR practices of various units within the region to successfully establish competent, high-performing team. Created numerous comprehensive documentation consisting of employee handbook as well as policies and procedures for exempt and non-exempt employees to enhance company communication.

Highlights:

Played a pivotal role in designing, directing, and implementing EEO and affirmative action plans to reduce exposure to compliance reviews, individual, and class action suits. Led all efforts to keep all levels of management aware of corporate and individual responsibilities, leading in complete compliance with regulatory agencies and labor laws.

Conducted keen investigation on employee evaluation program. Identified and employed new ideas and format to successful introduction. Established a design for performance appraisal system that worked 50/50 with employees and management. Encouraged employees to actively participate in the evaluation process.

Expedited the recruitment of skillful employee to produce a smooth and profitable growth transition. Built excellent rapport with employees by demonstrating an open communication approach to all levels of management. Successfully reduced 12% of employment costs, produced more timely placements, and developed skills of new personnel. Displayed efficiency in creating and maintaining an effective college recruitment program, highlighting direct search and selection of managerial and professional personnel.

Utilized in-depth knowledge in enhancing efficiency by improving supervisor and employee rapport, and developed training programs and operating procedures. Determined specific training development needed by each individual and group,, and carried out programs to address their needs. Shared knowledge and understanding over a broad spectrum of subjects by conducting in-house management seminars.

Led all efforts to deliver training in a meaningful and appropriate manner; encouraged interest, participation, and questioning. Effectively facilitated training and organized more than 3,000 personnel by following strict company guideline and directing instructional hands-on training. Rendered efficient human resources to the corporation by utilizing strength in strategic planning, organization analysis, and program development.

Earlier Experience

Human Resources Specialist § Sears, Roebuck, and Company, Dallas, TX § 1999–2000

Education/ Training

Coursework toward Master of Science in Human Resources and Training,§ Amberton University, Garland, TX

Bachelor of Arts in Business Administration § St. Mary of the Plains College, Dodge City, KS

TQL/TQM (Total Quality Leadership/Management) § United States Marine Corps Institute Officer Training

Affiliations

Member, Society for Human Resource Management (SHRM)

Member, Dallas Human Resource Management Association

Board Member, Tarrant County Workforce Solutions Association

Member (Toastmaster), Toastmasters International

Technical Skills

Microsoft Office Suite PeopleSoft ADP (Automatic Data Processing) Payroll HRIZON

Campbell Time &Attendance Staffworks Peopleclick Kenexa ReportSmith

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