Human Resource Customer Service

Toni Franklin

HUMAN RESOURCE GENERALIST

Douglasville, GA

********.****@*****.*** - 678-***-****

Seeking employment in Human Resource Management

SNAPSHOT

I am currently responsible for performing HR duties on a professional level and working closely with the management teams supporting several departments in the following areas: recruitment, benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, union and employment law compliance. Authorized to work in the US for any employer

WORK EXPERIENCE

Adminstrativet/Recruiter/Payroll Admin.

ABM/AirServ Corp - Atlanta, GA - August 2011 to Present Serve as a coach and mentor for several positions in the department including but not limited to:

• Administering various human resource plans and procedures for company personnel; assists in the development and implementation of personnel procedures and training;

• Recruitment to include maintaining all employees' personnel files, tracking file for applicants that have applied for jobs and posting of new jobs positions, external and internal.

• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.

• Conducts recruitment efforts; conducts new-employee orientations; safety training

• Handles employee relations counseling, outplacement counseling and exit interviewing

• Participates in administrative staff meetings and attends other meetings and seminars.

• Assists in evaluation of reports, decisions and results of department in relation to established goals

• Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed i.e. Workforce Management Systems

• Maintains human resource information system records and compiles reports from the database

• Maintains compliance with federal and state regulations concerning employment

• Performs other related duties as required and assigned.

• Knowledge of Microsoft Office Suite and internet skills to include general administrative duties, human resources and accounting functions to include processing and payroll for all hourly employees.

• Airport Badge Administration including Auditing

• Union Administration

SITE ADMINISTRATIVE MANAGER

The Burks Companies - Atlanta, GA - September 2007 to July 2010 Responsibilities included, but not limited to:

• Monthly meetings with client,

• ADP payroll submission,

• Conduct Criminal and Traffic background checks through Veridata System

• Onboarding and New Hire Orientation

• Monitoring the badging process

• Monthly safety trainings,

• Payroll Administrator

• Worker's compensation claims

• Employee relations including termination

EDUCATION

MASTER'S in BUSINESS ADMINISTRATION AND HUMAN RESOURCES COLUMBIA SOUTHERN UNIVERSITY - Orange Beach, AL

2012 to 2015

BACHELORS'S in BUSINESS ADMINISTRATION

NORTHWOOD UNIVERSITY-MICHIGAN - Midland, MI

2003 to 2006

SKILLS

Microsoft Office (10+ years), Workforce Management, Epay and ADP Payroll Systems (7 years), Applicant Tracking Systems (4 years), Citrix Software, Scheduling, Time and Organizational Management Skills (7 years), Filing and Records Maintenance, Confidentiality of patience and workers information (10+ years), Customer Service Skills (10+ years)

ADDITIONAL INFORMATION

Explaining terms and conditions of rights, policy and procedures, counseling on expectations as it relates to the staff, customer and client. Comfortable and able to adapt to office machines that is required for the position. Able to start immediately if the job is a good fit for myself and the employer. Salary expectation for position is 50,000 to 65,000 depending on commute, but open to negotiation with salary, if the job is a good fit for the employer and myself.

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