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Customer Service Marketing

Location:
Calgary, AB, Canada
Posted:
March 09, 2016

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Resume:

Hsin Erh Shen (Vicky)

***-**** ** *** **

Calgary, AB T3C 0N7

587-***-****

actvkr@r.postjobfree.com

Objective

To obtain a job focuses and related to sales marketing and office admin.

Summary of Qualifications

Strong communication skills

Ability to speak both English and Mandarin fluently.

High level of patience

Excellent team work skill is trained

Leadership is practiced throughout the employment experience

Responsible, efficient, flexible, fast learner

Proven ability to identify, analyze and solve problems

Work well under pressure to meet deadlines

Skilled at working with people with diverse backgrounds

Versatile and multi-skilled person

Experienced in customer relations

Ability in making basic Marketing related reports: Business Plan, Research, Survey, Brand Book, Brand Brief, Creative Brief, CRM Plan and Press Release.

Skilled in Microsoft Office: Word, Power Point, Excel and Publisher

Recognized for achievements in

Communication strategies

Team work skill

Working in fast pace

Special Events Management

Employment

SAIT Begin Tower Student Residence Calgary, AB

Community Assistant Begin in August 2014 to April 2015

Plan, attend, document and evaluate community wide events.

Assist in after-hour emergencies.

Offer current and future residents premium customer service.

Facilitating positive relationships among student and staff and maintaining community standard.

Assistant in the office with admin work: prepare paper work, report to GM, pick up phone calls, direct phone calls, organize documents, answer questions etc.

Special Business Experience

Through an APP from Apple APP store Calgary, AB

Online Sales Consultant, Fashion Buyer Begin in April 2015 to November 2015

Analyze the current buying trend in fashion, food and daily supply internationally.

Help oversea(mostly from China) customers to choose between different products.

Persuade customers to make purchases by introduce products verbally and visually.

Help to calculate prime cost, profit and oversea transportation.

Education

SAIT Polytechnic, Calgary, AB; Ongoing program: September 2013 – April 2015

Business Administration – Marketing Major

Received GPA 3.6 in the first semester study of Business Administration that the courses were based on introduction of business, basic Accounting as well as Community and Presentation strategies.

Received GPA 3.8 in the second semester study of Marketing Major that deeper knowledge of Marketing is learned within two marketing classes, also the skill of analyzing economy is developed in the Microeconomic class.

Received GPA 3.3 in the third semester that professional marketing strategies such as making CRM plan, Brand book, marketing research, and business model canvas are established.

Received GPA 3.5 in the Last semester that proficient skills such as planning Creative Client brief, sell and call plan, branding strategy and product planning are established.

Volunteer Experience

Volunteer, Foothill Alliance Church, Calgary, AB (weekends during Grade 10, March 2010 – August 2010). Working as a babysitter in the children play room.

Volunteer, Drop-in Center, Calgary, AB (weekends during Grade 11- Grade 12, September 2011 – January 2013). Working in the kitchen, and also serving the food.

Volunteer, Edgemont Retirement Residence, Calgary, AB (Sunday only during Grade 11, April 2012 – September 2012). Preform special events in the residence, and communicate with elders.

Professional Engagement

Member of Phi Theta Kappa Honor Society.

Award

Fastenal Marketing Excellence Student Award



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