Customer Service Medical Assistant

Yvette Gonzales

**** *. ***** **., ****** AZ ****5 623-***-****

***********@*****.***

Objectives

To secure a posi on with an organiza on that will allow me to maximize and challenge my customer service skills, as it pertains to the medical field. My experience will display I am well fit for a customer service posi on and would be an asset to the organiza on.

Experience

6/13/2014 to current

Jump Start Child Care Learning Center

Surprise, AZ

Lead Teacher

■ Jump Start Child Care Learning Center is a quality first facility, which encourages the safety and learning of each child enrolled. Curriculum is established by each teacher as they meet State mandated requirements for business and creden aling. Establishing por olios for each individual as they are enrolled is required of each teacher for their learning center. Por olios measure daily behaviors, accomplishments and goals. These por olios are frequently viewed by parents, management, and state officials.

■ Achievements of job: Obtained a lead posi on within a short period of me as interac on and responses from children have allowed a sound rapport first established with reputable credibility from peers and parents. The trust established with each child was also displayed in their por olios through accomplishments each child progressively achieved. Experience

9/13/2013

Keck Medical Center of USC

Los Angeles CA

Department Admin / Secretary for Pre-op (PACE)

■ As the Department admin/secretary, I was the liaison between Dr.’s and pa ents. Performed schedule coordina on for GI, Cardiology, Radiology, Vascular and PACE. Addi onal responsibili es included accurately maintaining periopera ve service logs, retrieving lab and diagnos c results (including CXR, EKG, pre-op blood tests and addi onal prescreening) required prior to surgery. Communicated efficiently with physicians’ offices by obtaining on demand data required by surgeons. System efficient in scheduling appointments, follow ups, and surgical clinics as required by post op needs. U lized raw Yvette Gonzales

8863 N. 114th Dr., Peoria AZ 85345 623-***-****

***********@*****.***

2

data to compile ongoing dashboard reports for management / administra on related to surgical processes followed within the prac ce. Resourcefully prepared charts for scheduled surgeries the day prior to surgery for efficiency the day of surgery. Was assigned training opportuni es as new hires boarded the company, allowing me to instruct on scheduling processes, and account changes as necessary displaying my efficiency and reliability.

■ Efficiently translated for Surgeons daily.

Experience

01/02/2007-12/11/2009

Montebello Orthopedic Medical Group

Pico Rivera CA

Medical Assistant

■ Front Office responsibili es included but not limited to pa ent contact for appointment scheduling, verifying benefit informa on such as effec ve and end dates of contract, deduc ble, coinsurance, and precer fica on requirements of contracts. Contacts included commercial insurance and workman’s compensa on. Interac on with nurses, case managers, a orneys, and direct pa ent contact.

■ Back office responsibili es included cas ng, splin ng, and suture removal, dressing of open wounds, pa ent aspira on prepara on, injec on prepara on, and surgery scheduling.

■ Physical Therapy responsibility included pa ent contact for appointments, interac ng with the physical, massage therapy exercises and electrode therapy. Experience

1996-2006

Childcare Provider

Whi er, CA

Child Care Provider

Yvette Gonzales

8863 N. 114th Dr., Peoria AZ 85345 623-***-****

***********@*****.***

3

■ Provided a healthy and educa on experience for an age variety of children. Included in the child care was the ability to provide healthy meals and a nurturing environment where I incorporated educa onal ac vi es along with my own children. Was allowed the opportunity to home school my children for 4 years. Volunteered in child care facili es during this period of me also.

■ Rio Hondo College, Whi er, CA – Child development courses taken achieved 6 units for these courses Experience

1990-1991 Date

Apostolic Chris an Academy, & Whi er Ins tute of Technology Whi er CA

Education-

■ Obtain high school diploma at Apostolic Chris an Academy

■ Obtained Medical Assistant diploma

■ Cer fied as EKG tech, Phlebotomy, CPR, and First Aid Safety References

References are available on requests

Yvette Gonzales

8863 N. 114th Dr., Peoria AZ 85345 623-***-****

***********@*****.***

4

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