Customer Service Sales

Mitchell R. Wilkins

*** *. ******* **

Belvidere, IL 61008

Cell: 602-***-****

*************@***.***

OBJECTIVE

To secure a position as a financial advisor and undergo the initial (and on going) training program, which will allow me to master what I need in order to successfully service clients while continually growing my business.

To be a part of a company that possesses a business model of unlimited professional and financial growth and instills the proper employee training necessary to achieve those ends.

To practice a career that allows me to work directly with people in my community and provide them a service that teaches them how to live an enjoyable, secure life.

SKILLS

Highly motivated self-starter with a passion for learning productive business practices and putting them into place.

Excellent listener & communicator who excels at building rapport and earning a client’s trust in a variety of sales situations.

Resourceful, resilient leader who is able to manage priorities in a fast paced customer service oriented environment.

Outgoing personality who genuinely enjoys helping a wide variety of people improve their life.

WORK EXPERIENCE

March 2011 – Present Day General Manager Anytime Fitness Belvidere

My primary function is to manage all aspects of the business, including but not limited to: membership sales, personal training sales, devising marketing plans via social media and traditional sources, overseeing the performance of 7 employees, and ultimately creating an atmosphere that provides the best member experience possible. During my nearly 5 years at the Belvidere, Illinois franchise, I have grown the general membership base by 41% and increased annual personal training revenue by nearly 300%. Also, our club’s PLEASE score (Anytime Fitness Corporate’s “likelihood to recommend” customer service metric) is always well above the company average.

August 2009 – May 2011 Adjunct Composition Instructor Rock Valley College

As a classroom instructor, job related duties revolved around constructing a syllabus for each unique course, creating weekly lesson plans, delivering in class lectures, facilitating student participation, providing meaningful feedback to student writing, etc. In addition to my classroom experience, I also worked in the writing center between 15-20 hours a week. During this time, I would work one on one with students on various parts of the writing process where conveying information in a clear, understandable manner was paramount.

EDUCATION

Loyola University Chicago

Masters of English, May 2009

-Magna cum laude (3.6 GPA)

Arizona State University

Bachelor’s in English Literature, May 2008

-Summa cum laude (3.8 GPA)

Other Considerations

While I don’t have direct experience in the financial industry, the three characteristics that give me confidence going into this new endeavor is (a) my past experience in education and current role in business, (b) knowing that I have a genuine desire to help other people, and (c) my deep trust in my ability to simply work hard. Working long hours and embodying a “follow up, follow through” sales process is something that I already do. However, I feel it’s time to redirect my energies and learn a new business model that will allow me to reach my full potential.

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