Customer Service Sales

Summary

Highlights

Accomplishments

Experience

Linda Garcia

**** ********** ** ***, ****** Texas 78721

Home: 512-***-**** Cell: 512-***-****

*****.********@*****.***

Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationship. Prospecting and cold calling

Strategic account development

Strong interpersonal skills

Team building expertise

Demand forecasting

Formulating quotes

Strong communicator

Upselling and consultative selling

Skilled in MS Office

Proven sales track record

Relationship selling

Product training and placement

Customer-oriented

Strong communicator

Skilled multi-tasker

Strong deal closer

Exceptional customer service skills

Created strategies to develop and expand existing customer sales, which resulted in a 90% increase in monthly sales. During my tenure as a Resolution Specialist for the United States Postal Service and retained 3.5 million dollars in one quarter in saved revenue and obtained major companies for example Best Buy & Snap on tools. I was named most helpful and best mentor more than 35 times of constant nominations and awards.

PCM November 2015 to Current

MICROSOFT SOLUTION SPECIALIST

AUSTIN, TEXAS

Scheduled an average of 15 appointments per month.Which exceeds the goal of 10 per month.Completed on average 125 daily outbound calls. Wrote, proofed and edited sales proposals and correspondence.Answered customers' questions about products prices, availability, uses and credit terms. Addressed customer questions and concerns regarding products, prices and availability. . Invenio Marketing Solutions March 2015 to October 2016 Business Development Professional

Austin, Texas

Delivered exceptional account service to strengthen customer loyalty. Recommended Grande Services for Commercial account to customers based on their needs and interests, resulting in closing 90 out of 100% of the accounts I handled. also crated a pipeline of referrals from family and friends of the clients I worked with. All happy with services provided by me.

Dell Inc March 2012 to January 2015

Trusted Advisor

Round Rock, Texas

Applied best practices of software development also advanced in best practice. Implemented a Education

consultative selling approach on all inbound calls . Responded to all customer inquiries in a timely manner.

Maximus Inc April 2010 to March 2012

Enrollment Specialist

Austin, Texas

Recommended and helped an average of 80-90 client service calls per day.Selected insurance plans based on their needs. Served as liaison between clients and physician. Harte Hanks September 2004 to April 2008

United States Postal Service Resolution Specialist Austin, Texas

Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.

Victoria Memorial HigH School 1988

High School Diploma: business

Victoria, Texas, Victoria

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