Customer Service Sales
Resume:
Paul M Lopez
**** * ******* ****, ***. ****
Spring, Texas 77389
***********@****.***
Objective:
To obtain a challenging position in Customer Service for a serious company, which allows me to use my skills and acquire new ones and grow as a professional.
Skills:
● Superior analytical and organizational skills.
● Strong interpersonal skills in person or by telephone.
● Capable to use several Microsoft Windows applications.
● More than three years of experience working in call center environments.
● Demonstrate excellent problem solving skills.
● Excellent active listener with outstanding communication skills.
● Composed, outgoing and pleasant professional. Bilingual in Spanish. Work Experience:
Gaming User Specialist
Sykes Enterprises, Work@home
September 2015 – January 2016
● Effectively dealing with any issues and solving problems that arise with effective communication skills in a virtual team and call center environment for Microsoft Xbox customers.
● Consistently using multi tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer.
● Handing a large number of calls each day without losing enthusiastic voice and attitude and answering all calls promptly and efficiently.
● Excellent organizational and administrative skills, Strong ability to multi task, Positive and professional attitude.
● Passionate about helping customers.
Sales and Service Rep II
Convergy’s, Work@home
July 2013 – January 2015
● Meet and maintain sales goals, possess strong Customer Service, Empathy skills, Troubleshooting, and Problem Resolution skills for DirecTV.
● Make sales, up sell internet services such as Hughesnet, At&t, Verizon and other internet service providers and put forth a strong emphasis on closing every sales opportunity.
● Extensive customer interaction/soft skill experience.
● Experience determining customer’s need/wants.
● Possess best practices for goal setting within a goal oriented sales program.
● Tolerance for repetitive work in a fast paced, high production work environment. Customer Account Manager
Rent A Center, Houston, TX
August 2012 – February 2013
● Effective use of collection program to ensure timely customer payments and call on past due accounts to negotiate payment options to bring the account current and meet weekly goals for a low past due percentage.
● Assist with sales by selling the rent to own program and closing on each sale.
● Deliver and set up products in customer’s homes and give a product demonstration.
● Process cash and credit card payments in person and over the phone. Customer Care Representative
Riverway Business Services, Bellaire, Texas
June 2012 August 2012
● Interact with customers by phone regarding their electricity service, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
● Participate in sales of services. Actively promote the company and the value of its services.
● Interface with a wide variety of people both internally and externally in a diplomatic manner.
● Consistently apply knowledge required to perform procedural aspects of the position.
● Effectively utilize resources, i.e. computer systems, software programs and phone equipment. Customer Care Specialist
ACS Inc., Houston, Texas
June 2011 February 2012
● Handle up to 70 calls per day.
● Respond to, handle and resolve customer inquiries for roadside assistance.
● Provide customers with product knowledge of service information.
● Process dispatch orders, forms and applications. Handle customer billing questions.
● Identify and escalate customer issues.
● Demonstrate excellent listening skills.
● Provide exceptional customer service to members. Brand Ambassador
VIP Desk, Work@home
November 2010–March 2011
● Handle customer requests on behalf of VIP Desk client, Eddie Bauer, from home office via phone, email and/or chat.
● Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
● Meet client sales target by utilizing up selling and cross selling techniques.
● Offer credit cards and other loyalty programs on behalf of Eddie Bauer.
● Apply high quality customer service guidelines while servicing customers. Education ● High school graduate of 1997.
● Type 42 wpm.
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