Front Desk Professional Experience

SUZANA MIRANDA

*** * ***** ** - ********, CA ****0- 301-***-****- actvgk@r.postjobfree.com

SALES & MARKETING

Areas of Experience:

Productivity

Customer Relations

Planning/ Coordinating/ Training

Hospitality & Tourism Management

Sales Management

Advertising & Promotion

Language Skills: English, Portuguese, and Spanish

Computer Proficiency: Windows, Power point, Microsoft 2010, Internet, and Excel

Additional Software: Micros Systems (Hospitality)

EDUCATION

Master of Marketing Management- G.P.A. 3.8

Virginia International University- Fairfax, VA Completion Date: July 2015

Bachelor of Tourism and Hospitality

Pontificia Catholic University- Sao Paulo- Brazil Completion Date: December 2011

INTERNSHIP

Royal Palm Plaza Resort, Sao Paulo- Brazil April/2011- September/2011

Answered the Internal and the External Calls with the Hotel Approved Script

Attended several phone calls at a time and providing customers with required information about the hotel products, packages, services and facilities

EMPLOYMENT

Front Desk Agent/ Auditor

Responsible for checking in and checking out the guest in a timely and courteous manner.

Ensure reservations are taken correctly and courteously.

Performing cashier related functions like posting charges to guest accounts, rising paid out's, currency exchange, etc.

Coordinating with all the hotel departments in order to bring the best possible results

Making all the facilities available to the customers in order to give the customer satisfaction

Reconcile point-of-sale and PMS to guest accounts if necessary investigate errors or omissions by checking that every departmental charge shows up on guest folios

Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data.

Make all reports that show the total revenue generated from room and tax, banquets and catering, food and beverage outlets, and other incidentals.

Housekeeping’s Supervisor

Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Supervising cleanliness practices in the hotel rooms as well as the reception counter area.

Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

PROFESSIONAL EXPERIENCE

Front Desk Agent, Quality Resort Itupeva- Sao Paulo, Brazil September/2011- November/2011

Front Desk, Housekeeping’s Supervisor, and Auditor, Holiday Inn- Leesburg, VA May/2012- May/2013

Housekeeping Supervisor, HEI Hotels & Resorts, California December/2015 to present

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